Call Center Support

Temporary

ASP Web Solutions

Washington DC

Title : Call Center Support

Location: Washington, D.C.

Duration: 6 months

Duties:

Seeking candidates to provide on-site Call Center support for a range of software and hardware issues; to include applications, mobile devices, remote assistance, PC and Mac workstations, and printers.

Perform in a call center that assists House offices in installing and using House supported software, including messaging client software, word processors, web browsers, and anti-virus software.
Provide front line phone, Live chat, and Remote Desktop support, may be required to resolve requests via on-site visit(s).
Provide support for application software installation and use
Provide Mobile Device Support
Assist in developing user documentation/installation procedures.
Assist in providing technical assistance ranging from system information and/or documentation to system configuration and problem resolution
Maintain the knowledge base for all House Supported Software and a working knowledge of hardware and communication products
Serve as a resource for solving user problems requiring an advanced level of technical support.
Interact with other support groups as appropriate to efficiently respond to user requests/problems.
Confer with senior engineering staff to resolve more complex problems.

Required Candidate Skills:

Candidates will not be considered without the following qualifications
Experience in an IT Call Center environment
3 year minimum experience with Microsoft Window OS and Office products
3 year minimum experience supporting Mobile devices (iOS & Blackberry preferred)
1 year minimum experience with Mac OS X
1 year minimum experience supporting clients using remote access software
1 year minimum experience supporting remote connectivity (VPN)
Ability to pass background check to receive a Public Trust

Desired Candidate Skills:

Related IT certifications preferred but not required
Related College degree preferred but not required
Microsoft Office 365 support experience

Apply

Vacancy posted 27 days ago

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