Field Service Technician II (US Remote)

Maximize your potential. Minimize your footprint. Madison Industries is a privately held company that offers indoor air quality solutions. Its subsidiary, Nortek Data Center Cooling, designs and sells energy‑efficient cooling systems for data centers. About Nortek Data Center Cooling We build systems that keep modern data centers running—from liquid cooling to large‑scale air solutions. Our work supports the world’s most demanding AI and hyperscale environments. Position Summary As a Service Technician – Data Center Service, you will work with warranty‑related service issues for our data‑center product line. You will provide service, guidance, and technical expertise to end users and outside sales representatives. Position Key Attributes Live and promote safety, holding yourself and others accountable. Show integrity, transparency, and respect for others. Take accountability to create and execute solutions that deliver results and own it in a performance‑driven culture. Work collaboratively as one team in a teamwork culture. Embrace and ignite change as a catalyst for improvement. Act as a builder comfortable in a continuous‑improvement culture. Thrive in a legacy‑first culture that strives to do the right thing for the company today. Position can be based at any US location. Position Responsibilities Commission, repair, and service mechanical and electrical equipment associated with new data‑center cooling projects. Review work orders, blueprints, schematic diagrams, and related materials to determine tasks, tools, equipment, and parts needed for installation or repair. Demonstrate experience in managing challenging jobs to mitigate impact on the customer’s building while minimizing the financial burden on the company. Consult with engineering and manufacturing personnel to resolve unusual problems in system operation and maintenance. Provide superior customer service to both internal and external customers while maintaining a professional appearance and demeanor. Advise management regarding customer satisfaction, product performance, and suggestions for product improvements. Required Qualifications High school diploma or equivalent. Three to five years of experience in installation, maintenance, and troubleshooting; HVAC servicing or similar electromechanical experience preferred. Ability to travel ~85% of the time to various job sites for commissioning and warranty work. Superior analytical skills and attention to detail. Ability to read and interpret blueprints, plans, and manuals. Ability to stay on a project through root‑cause analysis. Excellent customer service skills with a desire to exceed expectations. Ability to work independently in a timely manner and follow up on parts delivery. Preferred Qualifications Trade or technical school certification a plus. Product experience with industrial HVAC equipment or similar electromechanical products preferred. Strong experience in Microsoft Excel and Word. Intermediate experience with commercial projects. Building automation experience a plus. Benefits Health, Dental, Vision, Life, STD, LTD, FSA, HAS, and 401(k) plan with company contributions. 401(k) match. First‑year, 4 weeks’ vacation (accrued). “NexGen Products — Cooling the World’s Ever Expanding Data Centers.” Air‑conditioned work environment. Benefits start day one. Equal Opportunity Employment We are an equal‑employment‑opportunity and affirmative‑action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or status as a qualified individual with a disability or any other characteristic protected by law. #J-18808-Ljbffr Nortek Data Center Cooling