Senior Engineer, AI Platform - Business Technology

SummaryBizTech is Guidewire’s internal technology organization, focused on enabling Guidewire’s growth to $2B by delivering innovative, resilient solutions, value‑add services, and excellent employee experiences as “One Global Team.” We emphasize speed, agility, and efficiency, underpinned by a culture of continuous process improvement, data‑driven decision‑making, and balanced risk and controls. You’ll join the AI Platform group, working across cloud, data, security, and application teams to power AI‑enabled workflows for employees worldwide.This Senior Engineer role designs, builds, and operates the core AI platform that gives Guidewire teams secure, reliable access to AI tools, agents, and AI‑powered applications. You will work across the full stack—front‑end, back‑end, and platform services—to deliver production‑ready capabilities that embed AI into everyday work. You’ll partner closely with product, design, Security, and DevSecOps to deliver high‑impact solutions that advance Guidewire’s mission to transform how the world’s P&C insurers do business through cloud, analytics, and AI.Job DescriptionWhat you’ll doDesign, build, and operate core AI platform services that provide a secure, governed access point to AI tools and agents across multiple models and providers (e.g., Anthropic, OpenAI, Google, and internal services).Design and build AI‑powered, full‑stack applications end‑to‑end—from intuitive React‑based front‑ends to robust back‑end APIs—ensuring seamless integration with AI platform capabilities and a great employee experience.Collaborate with product and design partners to translate requirements into polished, accessible, and secure production features, using sound engineering judgment in selecting patterns, frameworks, and tools.Engineer secure integrations across cloud and identity systems (e.g., Okta, SSO, RBAC) using Python or similar languages, partnering closely with Security and DevSecOps to uphold Guidewire’s standards for security and compliance.Enhance observability and reliability of AI platform components by implementing logging, metrics, tracing, dashboards, and alerting that support incident triage, root‑cause analysis, and continuous improvement.Participate in BizTech’s tiered AI support model, handling complex, platform‑level issues and novel AI bugs, and feeding runbook, documentation, and tooling improvements back into the system.Contribute to BizTech’s FY26 priorities by supporting the Agentic Platform architecture, GenAI engineering excellence, and expansion of citizen developer and agent platforms that target growth in AI agent usage.Mentor and coach associate and mid‑level engineers through design discussions, pairing, and code reviews, helping them apply AI tools (such as coding assistants) and platform standards effectively while raising the overall engineering bar.Design, deploy, and operate AI-powered workloads on AWS Bedrock AgentCore Runtime, including configuring IAM roles and policies, managing Claude model invocation endpoints, and implementing VPC networking and PrivateLink for secure agent-to-service communication. Implement multi-step agentic pipelines — defining action groups, managing session state and agent memory, and integrating external tools and APIs. Build observability and guardrails to handle failure modes such as tool errors, hallucinations, and policy violations at production scale.Leverage Claude Code as a primary development accelerator — using it for code generation, test authoring, refactoring, and debugging across Python and infrastructure-as-code projects, with proficiency in crafting CLAUDE.md standards and MCP server integrations for automated workflows. Apply context window management best practices, evaluate model outputs critically, and iterate on prompt strategies to ensure reliability and accuracy in production agentic systems.At Guidewire, we foster a culture of curiosity, innovation, and responsible use of AI—empowering our teams to continuously leverage emerging technologies and data-driven insights to enhance productivity and outcomes.What you’ll bringDemonstrated ability to embrace AI and apply it to your current role as well as data-driven insights to drive innovation, productivity, and continuous improvement.Education & experience: Bachelor’s degree in Computer Science, MIS, or a related technical field (or equivalent work experience) and typically 5+ years of engineering experience building and operating production systems or platforms.Programming: Proficiency in at least one backend language (e.g., Python or Java). AI & LLM familiarity: Working experience of AI/LLM/RAG concepts, prompt design, evaluations, and when to use which AI tools and models.Full-stack development: Hands-on experience building and shipping full-stack web applications using modern front-end frameworks (e.g., React, Vue, or Angular) alongside back-end API development in Python or similar languages, with familiarity in relational or NoSQL databases and RESTful or GraphQL API design patterns.Cloud & DevSecOps: Hands‑on experience with AWS, containers/Kubernetes, and modern DevSecOps tooling such as GitHub, Artifactory, Jenkins, and related CI/CD pipelines.Identity, security, and integrations: Practical experience building secure integrations using OAuth, scopes, and policies; comfortable debugging end‑to‑end auth flows and working with Security/Identity teams to resolve issues.Product collaboration: Demonstrated ability to partner with product managers and cross‑functional stakeholders—translating business requirements into technical designs, making trade‑offs explicit, and communicating status and risk succinctly.Your ImpactWe believe in clarity and setting you up for success. In your first months, you’ll get hands‑on with our AI platform, development stack, and BizTech’s FY26 priorities, pairing with senior teammates to ship your first secure platform services and internal AI‑powered applications that improve day‑to‑day work for colleagues across Guidewire. By six months, you’ll be leading end‑to‑end delivery for high‑complexity AI platform projects—such as new agent capabilities, observability improvements, or secure integrations that support strategic initiatives like the Agent Platform Architecture and citizen developer expansion—measured by adoption, reliability, and user satisfaction. Your work will directly advance Guidewire’s mission to combine digital, core, analytics, and AI into a cloud platform that helps P&C insurers operate more efficiently and confidently, while also elevating engineering practices and AI fluency across BizTech and the wider company.What’s in it for youThe people we employ give their all, and in return, we offer flexibility wherever we can, such as:Flexible work environmentHealth and Wellness benefitsPaid time off programs including volunteer time offMarket-competitive pay and incentive programsContinual development and internal career growth opportunitiesAll roles at Guidewire include an in-person orientation to help you build connections, understand our culture, and ramp up effectively in your new role. The US base salary range for this full-time position is $126,000 - $190,000 . Your base pay will depend on your experience, skills, education, training, and location among other factors. All full-time positions or part-time roles working 30 hours or more a week at Guidewire are eligible for benefits that support their health and well-being including health, dental, and vision insurance, paid time off, and a company sponsored retirement plan. In addition, some roles may be eligible for the annual company bonus plan, commissions, and/or long term incentive awards which are contingent on a variety of factors including, but not limited to, company and employee performance.Disability Accommodations and Guidewire’s Appeals Process. Guidewire provides accommodations to the hiring process to create a fair opportunity for candidates with disabilities to contend for open positions. Accommodation requests should be directed to View email address on click.appcast.io. If things do not go as hoped, we invite you to use our appeals process. Guidewire promises to independently review any denied accommodation and any decision not to offer you the position. The appeals process is the same in either case. Within five business days of receiving a notice of denial of an accommodation, or receiving a notice of your non-selection for a vacancy, e-mail View email address on click.appcast.io to make an appeal. Guidewire will assign a new decision-maker to review the request and/or hiring decision, who will then notify you in writing of a decision within 10 business days.About GuidewireGuidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.For more information, please visit and follow us on Twitter: @Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.SummaryLocation: United States - San Mateo, CAType: Full time