Lead Barista - Starbucks - Mandalay Bay

On-Call Lead Barista

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

The job:

As an on-call Lead Barista at the Mandalay Bay Starbucks, you will be responsible for preparing and serving beverages, maintaining a clean and organized caf environment, and delivering exceptional guest service.

The starting rate: $16.3398 hourly + tips

The day-to-day:

• Lead, coach, and train a shift of approximately 312 employees.
• Demonstrate knowledge of selling techniques and service delivery for both alcoholic and non-alcoholic beverages, as well as menu items.
• Resolve guest complaints within the scope of authority; otherwise, escalate concerns to management and notify the supervisor and/or Security of any unusual events, circumstances, missing items, or alleged theft.
• Accurately take, prepare, and serve food and beverage orders, including garnishing items as applicable.
• Package and complete orders according to guest preferences, ensuring all necessary condiments are included.
• Perform opening and closing duties based on shift assignment.
• Receive warehouse deliveries and stock inventory in designated storage areas while maintaining organization; replenish supplies and equipment as needed.
• Maintain the cleanliness, sanitation, and overall appearance of front- and back-of-house areas, including clearing tables and counters and keeping the dining area clean without disrupting the guest experience.
• Establish par levels for daily orders and complete daily order sheets.

The ideal candidate:

• Must be at least 18 years of age.
• High School Diploma, GED or equivalent.
• 1+ years of experience as a Fountain Worker, Barista, Cashier, or in a coffee shop/caf environment within a high-volume food and beverage operation.

The perks & benefits:

• Wellness incentive programs to help you stay healthy physically and mentally.
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room.
• Free parking on and off shift.
• Health & Income Protection benefits (for eligible employees).
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.