Business Systems Analyst

Business Systems Analyst

As a Risk Management Systems Team member, the Business Systems Analyst is responsible for maintaining day-to-day claims systems support and project managing new technologies within Risk Management.

We are looking for a candidate who can get up to speed quickly, has a great attitude, and is passionate about support and service. This candidate is a team player who holds themselves accountable for their responsibilities, team partnership, business user support, and collaboration with internal and external partners. An ideal candidate believes the impossible is possible and can accomplish anything by asking the right questions and thinking outside the box.

Responsibilities:

• Using a moderate level of guidance, managing projects of small to medium complexity to ensure business needs are met and completed within a defined schedule and budget.
• Work with vendors and internal partners on tasks to ensure that design, development, and testing are completed successfully for project implementations.
• Work collaboratively with users to understand business problems and opportunities for efficiency and optimization. Then, analyze and present solution options.
• Identify, troubleshoot, and resolve straight-forward user-reported system issues, including data interface and functional issues with minimal guidance using documented procedures.
• Act as the liaison between business users, IT technical personnel and vendors, to accurately articulate technical issues, business impact, and ensure timely resolution of issues and escalation of complex or critical business problems.
• Explain complex business and technology information, to internal and external contacts in both written and verbal formats.

Basic Qualifications:

• Bachelor's Degree in Information Technology or related field
• Minimum of 2 years of project management experience
• Demonstrated experience with identifying, troubleshooting, and resolving user-reported application issues. Minimum of 3 years of experience.
• Ability to interpret business needs into application requirements and recommend solutions for enhancements
• Ability to partner with Information Technology and 3rd party teams to test upgrades and changes to the environment
• Proven experience with supporting Interfaces, including outbound/inbound file transfers and web services
• Ability to effectively communicate highly complex business and technology information with both internal and external contacts in both written and verbal formats
• Ability to lead meetings and reach desired outcomes set for those meetings
• Experience working with cross-functional teams; understanding tasks and responsibilities; providing direction to users and vendors to complete work efforts

Preferred Qualifications :

• Master's degree in computer science or related Technology field.
• Project Management Professional Certification (PMP)
• Proven experience with supporting applications: Riskonnect ClearSight, Edge, and Chrome
• Basic knowledge using software such as ServiceNow, Smartsheet, and SharePoint

The hiring range for this position in Orlando, FL is $76,800 to $102,900 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business we call Walt Disney World Resort.

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.