Customer Service Representative

Job Description

Job Description

Overview

Jumpstart Your Career with Ibex!

Ibex is where your career journey starts with energy, teamwork, and endless opportunities! Whether you're just starting out or ready for something new, we’ve got your back with paid training that sets you up for success. Our vibrant team thrives on support, good vibes, and leaders who truly listen. You’ll make real connections, build new skills, and grow your career in a place that celebrates you.

About the Role:
As a Customer Service Representative, you’ll play an essential role in helping members schedule non-emergency medical transportation. You will handle inbound calls (and some outbound calls) from members, healthcare facilities, transportation providers, and health plan partners providing excellent service and ensuring rides are arranged smoothly and accurately.

We’re looking for positive, dependable individuals with great communication skills and a “can-do” attitude. Even if you don’t meet every qualification, we encourage you to apply. We value potential just as much as experience.

Responsibilities

What You’ll Do:

• Answer inbound calls and assist members with scheduling or updating transportation
• Confirm member eligibility and accurately enter ride details
• Address questions and resolve issues related to transportation services
• Identify additional member needs and provide appropriate support
• Collaborate with internal teams to resolve real-time challenges
• Meet and exceed performance goals, including response time, accuracy, and customer satisfaction

Some things we consider critical for this role:

• Healthcare and/or insurance industry experience is preferred
• Commitment to customer experience and providing the right support for our members
• Passion for learning- we will train you!
• Time management and organizational management skills
• Strong analytical abilities and problem-solving skills to resolve issues
• Ability to adapt and work well under pressure in a fast-paced environment with frequently changing priorities
• Great computer navigation skills
• Ability to work independently and as part of a team
• Ability to multi-task handling customer concerns and navigate through resources simultaneously
• Excellent written and verbal communication skills

Work Environment

• Private, distraction free workspace (not a shared/common area of the home) 
• Hard wired ethernet internet connection with minimum speeds of 50 Mbps Download / 10 Mbps Upload. (5G, hotspots, and satellite internet not supported) 
• Must remain on camera during working hours 

Qualifications

Must haves for the job

· 18 Years of age or older

· High School Diploma or equivalent

· 2+ Years customer service experience