Housekeeping Room Attendant

Job Description

Job Description

Company Description

WELCOME TO SWISS Ô TEL CHICAGO

Swissôtel Chicago is a luxury 4 star/4 diamond hotel with 662 rooms and suites located in the heart of downtown Chicago. Inspired by our brand pillar, Vitality , our Swissôtel Chicago family is united by a common vision to re-engage, re-inspire and re-vitalize our commitment to delivering quality service, building quality relationships and living quality lives. 

At Swissôtel Chicago, we put the emphasis on our people. We are extremely proud of our Vitality initiatives and offer a variety of wellness programs for our Colleagues, who – in turn – aspire to bring quality of life into our guests’ lives. Our goal is to provide a motivating and rewarding environment that attracts talented individuals who wish to develop their careers within a culture that values creativity and innovation in order to execute winning results aligned with our Vitality vision. Through our initiatives and Vitality culture, we have been named a Top Workplace by the Chicago Tribune for 8 years in a row!

Be Bold, Be Inspired, Be You.

Job Description

WHAT YOU WILL BE DOING:
You are at the heart of the hotel! As a Housekeeping Room Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a memorable experience for them. You enjoy working in a team and accomplishing tasks that will make other’s feel cared for - and it just so happens you’ll be doing just that in an award-winning hotel.

• Properly cleaning and maintaining the assigned daily guest room credits to standard which includes: making beds, washing bathroom fixtures, shower walls, floors and mirrors, vacuuming, replacing towels, amenities and paper supplies,  maintaining cleanliness of entry doorways, dusting and wiping clean all furniture, artwork, windows, sills and air vents
• Taking ownership of guests’ privacy and belongings
• Taking initiative to add personalized experiences for your guests
• Providing warm and friendly service for both internal or external guests
• Actively participating in morning briefings
• Participating in any scheduled training and development programs
• Following all safety rules, emergency procedures and fire prevention regulations.
• Making rollaway beds as needed
• Reporting maintenance items
• Returning all lost and found articles to Risk Management
• Following all hotel and departmental policies and procedures and service standards
• Any other tasks that may be assigned

Physical aspects of the position include but are not limited to the following: 

• Constant standing and walking throughout the shift
• Constant bending, kneeling, pushing, pulling
• Occasional lifting and carrying over 50 lbs
• Occasional ascending or descending ladders, stairs and ramps

Qualifications

YOUR EXPERIENCE AND SKILLS INCLUDE:

• Ability to anticipate and focus attention on guest needs, being professional and welcoming
• Detailed oriented and able to handle multiple tasks
• Highly responsible & reliable
• Excellent organizational and time management skills
• Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
• Warm, caring and helpful

Additional Information

WHAT IS IN IT FOR YOU:

• Position Hourly Rate: $26.60
• Employee Benefit Card offering discounted rates at Accor worldwide
• Learning & Development programs through our Academies
• Opportunity to develop your talent and grow within our property and across the world!
• Ability to make a difference through our Corporate Social Responsibilities, such as Sustainability, Diversity, Inclusion & Belonging
• Comprehensive Benefit Package which offers:
  • Health, Dental, Vision, Life, Disability & AD&D insurance, Accidental Injury Insurance, Hospital Support, Critical Illness Insurance, 401K plan, Paid leave such as Vacation, Personal, Maternity/Paternity and Holiday.