Chief Operating Officer

Our Client, Tucson Plastic Surgery , continues to expand the care provided to include Glow Skin + Wellness, Alchemy Surgery Center, and Sonoran Dream Anesthesia. With expansion, this physician-owned and operated practice is ready to add a Chief Operating Officer (COO) to the leadership team.

Foundational opportunity: This role blends strategic execution with hands‑on leadership to steer operational excellence in support of the vision, shaping the future of the practice.

Mission-driven : Steward a mission rooted in transformation and authenticity. The team and surgeons provide care with warmth, compassion, and precision.

Real impact : Support patient comfort and outcomes through intentional and empowering operational decisions.

What You Will Do

The COO will work closely with the physician owners to strengthen the operational foundation in line with their mission and vision. This includes improving or building systems, best practices, and leading initiatives that elevate the patient experience, support the growing team, and ensure each part of the business delivers care that is safe, compassionate, and beautifully executed.

Business Management & Growth

• Support smooth enterprise‑wide operations
• Develop SOPs and standardize practices that reinforce precision, consistency, and operational excellence
• Act as the expert in practice management software, inventory systems, and operational workflows
• Ensure credentialing and maintain a safe, compliant environment
• Oversee marketing strategy, brand alignment, and growth initiatives, and produce monthly metrics reports to track leads and conversions
• Maintain strong vendor and consultant relationships
• Foster a culture rooted in compassion, professionalism, and authentic connection
• Lead recruiting, onboarding, and team development with an emphasis on alignment, growth, and long‑term fit
• Build leadership capacity through coaching, mentorship, and structured communication rhythms (huddles, 1:1s, team meetings)
• Support employee engagement and development
• Ensure benefits, payroll, and people operations run smoothly, with a focus on staff wellbeing and retention

Operational & Financial Leadership

• Oversee operational readiness, compliance, and financial performance across all entities
• Enhance private pay and insurance workflows for accuracy, denial reduction, and patient clarity
• Lead the execution of strategic and systems optimization initiatives
• Lead budgeting, oversee revenue cycles, and lead monthly financial reviews
• Ensure accurate receivables management, vendor review, and staffing alignment
• Serve as liaison for accounting and legal matters

What You’ll Get

• Base salary + bonus based on milestone and KPI achievement, with the opportunity to grow with continued success
• 100% employer paid health, dental, and vision insurance coverage
• Generous PTO
• 401(k) with safe‑harbor match and profit sharing

Qualifications

• Master’s degree preferred, Bachelor’s required (Healthcare Administration, Business, or related), or equivalent experience
• 5+ years of operations leadership experience; within a medical practice preferred
• Skilled in cross‑functional project leadership, change management, and process improvement
• Experience and understanding of insurance and patient billing workflows, requirements, and best practices
• Technologically savvy with knowledge of systems that improve the team and patient experiences
• Energetic with the ability to motivate others and create excitement to achieve key milestones and goals
• Flexible and adaptive, creative, fun, open and transparent, team‑oriented, and solution‑oriented

About Our Client

Tucson Plastic Surgery was created with intention: a place where patients feel seen, supported, and empowered as they move through deeply personal transformations. Their mission is to inspire confidence, hope, and authentic self‑discovery through exceptional surgical and aesthetic care. Every detail of the environment, from welcoming patients to the natural, calming design of the spaces, reflects that philosophy.