Product Support Specialist - Software

Software Support Specialists - Accounting

Do you have a gift for numbers? Do people turn to you for help with their finances because it just makes sense to you? Do you find fulfillment from solving tough problems? London Computer Systems (LCS) is seeking detail-oriented, accurate Software Support Specialists - Accounting in Cincinnati, Ohio to become experts on our software and resolve customer issues in our Product Support department. Our customers rely on Rent Manager Property Management Software to keep their business up and running. Whether it's an issue with a balance sheet, a bank reconciliation, the general ledger, or finding misallocated money, our customers will rely on your knowledge and software support to get their problems solved. If becoming an expert in a new field and using your knowledge to troubleshoot problems excites you, then apply today!

Responsibilities

• Assist customers with accounting questions and issues relating to our property management software, Rent Manager.
• Conduct remote sessions with customers to resolve software issues as necessary.
• Provide guidance and best practices to those utilizing our Rent Manager application.
• Provide superior customer service to our end users over the phone and via email.
• Document and track status of all issues in a timely fashion within our ticketing software.
• Work in conjunction with internal departments to improve processes and customer satisfaction.

Requirements

• High School diploma required; associate degree in Accounting, Finance, or related field preferred
• Minimum 2 years of experience in help desk, customer support, or customer service roles
• Foundational understanding of Generally Accepted Accounting Principles (GAAP), bookkeeping, and financial statements
• Experience using financial software such as QuickBooks, ERP, SAP, Sage, NetSuite, or Quicken
• Proficiency in Microsoft Excel and other Microsoft Office applications
• Hands-on experience with one or more of the following: payroll, reconciliations, general ledger accounts, tax returns, fixed assets, financial data, or profit and loss statements
• Excellent attendance and personal accountability
• Self-starter with the ability to stay motivated independently
• Strong attention to detail and accuracy in work

Benefits

• Health, dental, & vision insurance
• Wellness program with rewards for healthy activities
• 401(K) with employer match
• Annual company bonus
• 10 paid company holidays
• Paid time off
• Life insurance
• Paid medical leave/disability insurance
• Paid parental leave
• Contemporary office building, wooded campus with nature trail
• On-site fitness center
• One of Cincinnati's "Top Places to Work"
• Hybrid work schedule available; 50% in the office, 50% remote

About LCS

London Computer Systems (LCS), based in Cincinnati, Ohio, provides businesses with critical software and technology solutions. Since 2012, LCS has been consistently recognized as a Top Workplace with a supportive culture that fosters collaboration and authenticity. We also love having funfrom on-site food trucks and game rooms to trivia and sports teams, there are plenty of ways we make the workday exciting. Our high-tech office is designed to support many working styles, with hybrid work schedule options available.

Candidates must live in the Greater Cincinnati area or be willing to relocate.

LCS is an Equal Opportunity Employer.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Email communications from LCS may appear in Junk, Spam, or Promotions (Gmail) email folders. We recommend checking all email folders while communicating with us.

Job Type: Full-time

Expected hours: 40 per week

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• 10am - 7pm

Work Location: Hybrid remote, 9140 Waterstone Boulevard Cincinnati, OH 42549