Assistant Store Manager - 27

Location 4430 Holt Blvd, Montclair, CA, 91763, United States Base Pay $20.9 - $21.4 / Hour Job Category Retail, Management Employee Type FTSTR-CA Required Degree High school Manage Others Yes Contact Information Phone View phone number on click.appcast.io Overview Lead and develop Team Members to deliver extreme customer service and drive sales while maintaining operational excellence. The Assistant Manager must always follow standard operating policies and procedures and act as Manager on Duty in the absence of the Store Manager. Responsibilities Coach and demonstrate WSS business objectives: Customer Service Focus, Greeting the Customer, Knowing the Business, Proper Pricing, Having Product Availability, Asset Protection, Ensuring Safety, and Maintaining the Exterior of the Store, Cashwrap, and Back Office. Continuously motivate Team Members to meet assigned sales and productivity goals. Demonstrate an in-depth knowledge of the merchandise; ensure Team Members are fluent in all aspects of product knowledge. Demonstrate sales leadership for Team Members by playing an active role on the sales floor. Collaborate with other members of Management to identify opportunities to support sales. Analyze reports and data to determine the needs of the business and collaborate with the Store Manager to set business strategies. Oversee and lead the team to ensure they are greeting every customer, creating connections, and building loyalty. Effectively handle customer issues and continuously improve overall customer satisfaction. Maintain a clean, neat, and organized store by directing Team Members to complete tasks on the sales floor, the parking lot, and back office. Monitor and verify incoming and outgoing product deliveries. Ensure cash handling procedures are properly followed, including cash drops, bank deposits, and bank runs. Assist in staffing and scheduling to maintain adequate floor coverage and maintain payroll budget. Educate team on and enforce all appropriate personnel policies, labor laws, and security and safety procedures. Assist in controlling store expenses and maintaining budgets; maximize expenses. Recruit, interview, and select new Team Members. Train, coach, and develop Team Members in all areas of the business. Hold team accountable for their performance; provide coaching and consult with the Store Manager to deliver counseling. Provide effective, open, and consistent communication on store goals during team rallies while recognizing positive employee performance through the YouAreWSS Recognition Program. Physical Demands Bend and twist at the waist, stoop, crouch, crawl, climb, balance, kneel, or squat while maneuvering boxes. Stand or walk at least 8 hours in each day. Lift up to 50 lbs. from ground level to above shoulders repeatedly over the course of the shift. Climb a step stool or ladder. Communicate effectively in person and by phone. Qualifications Excellent communication skills to connect effectively with customers and co‑workers. Model team values that support our core values and company culture. Excellent leadership, organizational, and time‑management skills. Possess a self‑starter attitude. Exhibit proficiency in Microsoft Office, POS systems, and time‑keeping systems. Understand financial reports and analyze problems to provide practical solutions. Perform basic math functions including adding, subtracting, multiplying, and dividing numbers to operate the register, make change, count inventory, and complete Daily MOD tool. Stand or walk for approximately 8-10 hours per day. Proven track record of delivering exceptional customer service. Recognize strategic opportunities and carry out behaviors that lead to increased KPIs. Coach, challenge, and develop a team to grow professionally and achieve a common goal. Available approximately 40 hours per week; able to work flexible hours, including weekends, inventory nights, and holidays. Available to relocate within a 25‑mile radius based on business needs. High school diploma; some college preferred. Internal candidates: must successfully complete the Assistant Manager‑In‑Training Program. 3+ years of retail management experience preferred. Proficient in Microsoft Office, Point of Sale, and Time‑Keeping systems; ability to understand financial reports and analyze problems. Proven track record in customer service and team development essential. Self‑starter, capable of identifying strategic opportunities to increase KPIs and coach their team effectively. Flexibility in working hours, including weekends, holidays, and occasional overnights. Ability to work within a 25‑mile radius. WSS is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. #J-18808-Ljbffr WSS