Hotel Front Desk Agent

Sheraton Augusta Hotel Front Desk Agent

Job Purpose: To make, confirm and cancel reservations for guests in a pleasant, professional and efficient manner, creating a positive impression and helping to increase hotel occupancy.

Job Responsibilities:

Join the Sheraton Augusta Hotel as a Hotel Front Desk Agent and be the welcoming face for our guests in Augusta, GA. In this key role, you will provide exceptional customer service, assist with reservations, check-ins, and check-outs, and ensure each guest has a seamless and enjoyable experience during their stay.

Responsibilities

• Greet and welcome guests upon arrival with a friendly and professional attitude.
• Manage check-in and check-out procedures efficiently and accurately using the hotel's reservation system.
• Handle guest inquiries, requests, and complaints promptly and effectively.
• Maintain up-to-date knowledge of hotel services, amenities, and local attractions to assist guests.
• Coordinate with housekeeping, maintenance, and other hotel departments to ensure guest satisfaction.
• Process payments and maintain accurate billing records.
• Ensure the front desk area is tidy and organized at all times.

Requirements

• Previous experience in a front desk or customer service role, preferably within the hospitality industry.
• Excellent communication and interpersonal skills.
• Ability to multitask and remain calm under pressure.
• Proficient with computer systems and reservation software.
• Strong attention to detail and organizational skills.
• Availability to work flexible shifts, including weekends and holidays.

Benefits

• Employee discounts on hotel stays and amenities.
• Opportunities for professional growth and development within the Core Hotel properties.
• Friendly and supportive work environment.

Job Duties

• Keep daily records of room availability, rates; "Set the house" (balancing and assigning rooms) daily; block rooms for VIPs daily; complete travel agent commissions and Priority Club updates daily
• Enforce hotel and company credit policies.
• Make, confirm and cancel reservations, usually over telephone, fax or other reservation system; track and bill "no-show" guests.
• Complete training in MGS DLZ Learning
• May perform duties of a general clerical nature within the hotel.
• Attend and is involved in monthly front desk meetings.
• Work closely with sales department to implement strategies to maximize room revenue.
• May fill-in on front desk.
• Other duties as assigned.

Education:

• HS Diploma or equivalent

Experience:

• 1 year of previous experience as front desk agent