ServiceNow Developer/Administrator

ServiceNow Developer/Administrator


Merrimack, New Hampshire


Fulltime: $110K

Description: We are currently sourcing for a ServiceNow Developer/Administrator to work in the Enterprise HR Business unit in Merrimack, New Hampshire.

This role will be a key player on the Enterprise HR / Payroll Platform team, supporting ServiceNow. You will be part of a team focused on increasing efficiency and transforming the internal case management tool through technology. You will be focused on the enhancements of ServiceNow and will collaborate with business and technology partners to solve issues, deliver enhancements, and provide ongoing support in an Agile environment.

The Expertise We're Looking For:

• Bachelor's degree or equivalent work experience
• A minimum of 2+ years Business / Systems Analyst experience in ServiceNow
• 2+ years of experience in JavaScript on the ServiceNow platform
• 5+ years of ServiceNow configuration experience and/or 2+ years of ServiceNow development experience
• Experience in Human Resources is a plus, but not required
• Experience with requirements definition, documentation, and refinement
• Experience with end-to-end test planning and execution
• Strong analytical and problem-solving skills, with high attention to detail
• Strong written and communication skills

Excellent interpersonal skills:

• Experience in a fast-paced, agile environment
• Platform experience

The Purpose of Your Role:

• The ServiceNow HR Analyst/Developer will be a part of a team that will manage day-to-day enhancements and fixes.
• This role will facilitate the requirements, design, testing, and delivery of projects and system enhancements while representing customer interests.
• Your role will also ensure the accurate collection, control, processing, and maintenance of confidential employee record data.
• This position will have the opportunity to work across many different teams.