DevOps Support Engineer

Job Description Job Description DevOps Support Engineer Jenkins, GitHub Actions & AWS Work Location: Richardson, TX 75082 Work Mode: Hybrid Experience Required: 5 Years in Each Must-Have Skill Interview Process: In-Person Interview Required Job Description We are looking for an experienced DevOps Support Engineer to provide L2/L3 support for CI/CD tools, AWS services, Docker, and Kubernetes. The candidate will be responsible for troubleshooting pipeline failures, managing DevOps platforms, supporting AWS Lambda functions, and ensuring the stability, security, and performance of DevOps infrastructure. Key Responsibilities Provide L2/L3 support for Jenkins, GitHub Actions, Docker, Kubernetes, AWS Lambda, and other AWS DevOps tools. Troubleshoot CI/CD pipeline failures, runner/agent issues, plugin conflicts, and integration problems. Manage Jenkins pipelines, agents, plugins, shared libraries, and credentials. Administer GitHub Actions workflows, runners, secrets, reusable actions, and organization settings. Support AWS services, including EC2, IAM, S3, VPC, CloudWatch, EKS, ECS, and Lambda. Troubleshoot Lambda invocation failures, timeouts, memory issues, concurrency, IAM permissions, and event triggers. Support Harness, uDeploy, and Nexus administration, including access, configuration, and repository management where applicable. Manage incidents, coordinate bridge calls, communicate with stakeholders, and perform root cause analysis within SLA requirements. Perform tool upgrades, patching, backups, and infrastructure maintenance. Develop automation scripts using Python, Groovy, and Shell scripting. Create and maintain runbooks, knowledge articles, and automation solutions to reduce recurring incidents. Collaborate with development, QA, security, and platform teams during US business hours. Participate in an on-call rotation and recommend improvements to DevOps tooling. Must-Have Skills CI/CD and GitHub Actions: Strong hands-on experience with Jenkins pipelines, agents, plugins, shared libraries, GitHub Actions workflows, runners, secrets, and reusable actions. AWS Cloud: Experience with EC2, IAM, S3, VPC, CloudWatch, EKS/ECS, and AWS Lambda troubleshooting. Docker and Kubernetes: Hands-on experience with containerization, deployments, and cluster-level troubleshooting. Programming and Scripting: Proficiency in Python, Groovy, Shell scripting, and REST APIs. Operating Systems: Good hands-on experience with Linux and Windows servers. Experience Requirement: At least 5 years of experience in each of the specified must-have skill areas. Nice-to-Have Skills Harness, uDeploy, and Nexus administration. Infrastructure as Code (IaC) tools such as Terraform, CloudFormation, and AWS SAM. Monitoring and logging tools such as Dynatrace, Splunk, Grafana, Prometheus, and CloudWatch Logs Insights.