Operations Supervisor

Job Title: Operations Supervisor

Pay Range: $21.00-$23.00

What You Will Accomplish

• Supervise, coach, motivate, and support Front Office and Housekeeping team members. 

• Assign daily work schedules and monitor productivity to ensure efficient department operations.

• Oversee guest check-in and check-out procedures, ensuring adherence to hotel standards and procedures.  

• Ensure Guest Service Agents consistently review arrivals, departures, room assignments, and respond promptly to guest requests, concerns, and special accommodations.

• Monitor room inventory and assist in optimizing room utilization and revenue opportunities, as well as inventory of supplies.

• Ensure compliance with all accounting, cashiering, and audit procedures, including:  Cash handling, Credit card processing, Adjustments and transfers  or Disputes and charge corrections  

• Assist guests with reservations, hotel information, local recommendations, and concierge-related requests.  Support Front Office operations by performing Guest Service Agent duties as needed.  

• Supervise housekeeping staff to ensure cleanliness, presentation, and quality standards are consistently achieved.  

• Conduct regular guest room inspections, review guest room deficiencies, public areas, and back-of-house areas to ensure compliance with brand and company cleanliness standards.

• Ensure compliance with company policies, OSHA regulations, and safety procedures.

• Monitor productivity and completion of daily housekeeping assignments.  

• Coordinate room readiness and cleaning priorities with Front Office staff to support guest arrivals and departures.  

• Verify completion of laundry operations, inventory replenishment, and housekeeping supply management.  

• Assist housekeeping operations as needed during high occupancy periods or staffing shortages. Perform housekeeping duties as needed to support operational demands and guest service expectations.

• Provide exceptional guest service and act as a primary point of contact for guest concerns.  

• Resolve guest complaints and service issues within established authority levels.  

• Utilize service recovery techniques to ensure guest satisfaction and loyalty.  

• Communicate guest needs effectively with all hotel departments to ensure timely fulfillment of requests.  

• Maintain a professional, courteous, and positive attitude during all guest interactions.  

• Serve as a liaison between Front Office, Housekeeping, and other hotel departments.  

• Coordinate room status updates and operational priorities to ensure efficient room turnover and guest readiness.  

• Perform administrative functions that support departmental operations and hotel management.  

• Support lost and found procedures and ensure proper documentation of recovered guest items.  

What You Will Bring

• Minimum 2 years of hotel operations experience in Front Office, Housekeeping, or related hospitality operations.  

• Strong knowledge of hotel guest service standards and housekeeping operations.  

• Strong attention to detail and commitment to quality standards.  Excellent guest service and conflict-resolution skills.  

• Ability to lead, train, coach, and develop team members.  

• Strong communication, organizational, and problem-solving skills.  

• Ability to prioritize multiple tasks in a fast-paced hospitality environment.  

• Proficiency with hotel property management systems and standard computer applications.  

• Ability to work flexible schedules, including weekends, holidays, AM/PM shifts, and occasional overnight coverage.  

Great If you have

• Marriott experience preferred.  

• Experience supervising multiple hotel departments.  

• Bilingual skills (English/Spanish) preferred.  

• Minimum 1 year of supervisory or leadership experience.

• Strong attention to detail and commitment to quality.

PHYSICAL REQUIREMENTS 

• Regular standing and walking throughout the hotel.  

• Ability to inspect guest rooms and public areas.  

• Frequent bending, stooping, reaching, and lifting.  

• Ability to lift up to 50 pounds occasionally.  

• Ability to work in indoor and outdoor environments and around cleaning chemicals, equipment, and laundry operations. 

Benefits & Perks

• Competitive pay

• Performance-based incentive program

• Medical, dental, vision and 401(k) benefits

• Paid time off and holidays

• Employee hotel discounts

• Career growth and development opportunities