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Mortgage Customer Service Manager - Growth & Ops Lead

First American Group

First American is seeking a seasoned leader to manage a team of Customer Service Representatives in a mortgage servicing environment. You will oversee a group handling inquiries via telephone, email and other channels, ensuring high-quality service and adherence to policies and KPIs.

Responsibilities include supervising supervisors, managing staffing and budgets, and delivering performance reports to senior management.

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Vacancy posted 1 day ago
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