Work From Home Principal Operations Production Coordinator - Credit Bureau Disputes - Training Consultant

Principal Operations Production Coordinator - Credit Bureau Disputes - Training Consultant

Locations: VA - Richmond, United States of America, Richmond, Virginia

The Company:

Capital One, a Fortune 500 company and one of the nation's top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation's great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company - and a great place to work.

The Role:

As a Principal Operations Production Coordinator at Capital One, you will be part of a smart, talented team responsible for creating and enhancing processes that deliver excellence to your customer each and every time. The Principal Operations Production Coordinator supports day to day learning programs and/or process improvements. They will facilitate and train to support learning initiatives, including planning and assisting with coordination of logistics, etc.

Responsibilities:

Training (70% of responsibilities)

• Create, approve, and facilitate training materials, programs, and agendas
• Partner with the Customer Channels Performance Solutions (CCPS) to bring across effective training updates
• Manage training schedules, agenda, and matrix
• Maintain training priorities dashboard
• Provide updates to key stakeholders

Authoring (30% of responsibilities)

• Coordinating individual tasks as part of a broader process initiative
• Collaborating within the team and across teams
• Documenting data and information and using analytics and reporting to provide transparency to decision makers
• Tracking and resolving process breakdowns
• Understanding customer's needs of the process and driving process improvements
• Participate in team Agile ceremonies
• Providing centralized oversight of the process and conducting regular process risk assessments
• Authoring and Publishing Agent Procedure Updates

The Person:

We are looking for individuals who excel in a team environment, have strong communication skills, attention to detail, and the ability to adapt to change quickly. This is a great opportunity to begin your career in the field of process management.

Basic Qualifications:

• High School Diploma, GED or Equivalent Certification
• At least 1 year of experience in Google Suites or Microsoft Office
• At least 1 year of experience in facilitating training

Preferred Qualifications:

• At least 1 year of experience with delivering presentations
• At least 1 year of experience in process management
• At least 1 year of experience with credit bureau management, including credit bureau disputes or credit bureau reporting
• Intermediate Google Sheets experience

Work at Home Technology Requirements:

• A secure home office environment that is free from background noise and distractions
• A reliable private internet connection that is not supplied by cellular data (hot spot)
• Cable or fiber connections are preferred
• Internet service download speeds must be at least 5 mbps, with 10+ mbps preferred
• Sustained ability to maintain latency less than 250 ms in voice calls is required
• Hard wired connectivity is preferred, any use of wireless connectivity must be Private (non-public) and password protected through WPA2-PSK (AES) encryption
• A private network is password protected where you have ownership or line of site to every device on the network
• Capital One reserves the right to request proof of internet provider, speed and service package from the associate
• Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice.

This role is 100% work from home. We are unable to consider applicants who do not meet the required Capital One Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Work From Home:

$56,800 - $64,800 for Principal Ops Prod Coor

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace.