Client Success Coordinator

Job Description

Job Description

Join Our Team as a Client Success Coordinator!

Are you organized, relationship-focused, and energized by working with both clients and internal teams? Do you enjoy variety in your work, communicating with different audiences, and finding ways to improve the overall client experience? If so, Direct Companies has an exciting opportunity for you!

As a Client Success Coordinator, you’ll help build and maintain strong client relationships throughout the customer lifecycle. You’ll gather feedback, coordinate follow-up, support client communication and education, and work across teams to help improve service delivery and client retention.

About Direct Companies

Direct Companies is a dynamic, multi-industry organization headquartered in Sioux Falls, South Dakota. We deliver innovative business, technology, and operational solutions across a wide range of sectors. Our team is made up of forward-thinking professionals passionate about driving growth and delivering value to the clients and communities we serve.

What We’re Looking for in a Candidate:

• Previous client success, account management, customer service, or related client-facing experience preferred
• Strong written and verbal communication skills
• Excellent organization and follow-through
• Ability to manage multiple priorities in a varied, fast-moving role
• Confidence communicating with clients, leadership, and internal service teams
• Strong relationship-building and problem-solving skills
• Ability to gather feedback, identify trends, and recommend improvements
• Comfort learning and working with technology, client portals, CRM systems, and reporting tools
• Experience in managed services, IT, technology, or business-to-business services is helpful
• Bachelor’s degree in Business, Communications, Marketing, or a related field preferred, or equivalent experience

Key Responsibilities:

• Support strong, long-term client relationships and serve as a consistent point of communication
• Conduct client check-ins and coordinate follow-up on feedback, questions, and service concerns
• Support client retention, renewal communication, service recovery, and exit interview activities
• Develop client communications, newsletters, service updates, onboarding materials, and educational resources
• Help clients understand and adopt Workplace services, tools, and client portal resources
• Create and maintain client-facing guides, presentations, forms, and internal documentation
• Gather and analyze client feedback, service trends, satisfaction results, and retention risks
• Share client insights and recommendations with leadership and internal service teams
• Coordinate client-related initiatives across departments and ensure follow-up items are completed
• Identify opportunities to improve onboarding, communication, service delivery, and internal processes
• Support special projects, pilot programs, and other client experience initiatives

General Benefits Offering:

At Direct Companies, we believe in rewarding hard work with strong benefits and growth opportunities. Team members enjoy:

• Competitive compensation
• Health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid holidays and generous PTO
• Life and disability insurance
• Ongoing training and career development

Why Join Us?

As a Client Success Coordinator at Direct Companies, you’ll have the opportunity to work across a variety of client, communication, and improvement initiatives. You’ll play an important role in helping clients feel supported while connecting their feedback with the teams responsible for delivering excellent service.

If you’re an organized, proactive communicator who enjoys supporting relationships, learning new technology, and taking on a variety of responsibilities, we’d love to hear from you.

Apply Today!

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