Senior Product Manager - Payment Transactions

Senior Product Manager for Payment Transactions

Mercedes-Benz High-Power Charging (MBHPC) is building a premium, open-access charging network designed for all EV drivers. In this role, you aren't just connecting APIs; as the Senior PM for Roaming & Customer Voice, you are the final gatekeeper for quality. Your goal is to achieve market-leading first-time success rates, ensuring that every driver—regardless of their vehicle brand—experiences a dependable, 100% accurate charging session.

You will lead the charge in achieving market-leading 1st-time success rates. You will have the unique autonomy to "gate-keep" quality, with full sign-off authority on roaming partner go-lives. While you will navigate a shared engineering pool, you will have the data and the forum to ensure the "Voice of the Customer" directly dictates technical priorities.

This role sits at the heart of interoperability, customer trust, and network utilization.

Benefits

When working at Mercedes-Benz High - Power Charging (MBHPC), you will enjoy a comprehensive and amenity-rich benefits package offering something for every employee at each stage of their life.

As a new employee, you will have the opportunity to take advantage of the following benefits that go beyond – beginning day one:

Get Rewarded! Competitive salary plus an annual bonus based on company performance and/or personal yearly performance

Need a vacation? How about just some time for YOU! In addition to our vacation time, you'll receive fifteen (15) additional corporate holidays, which will allow you to celebrate religious holidays or escape to the spa! Designed to be flexible, we let you decide which days are most important to you!

Ride in Style - All employees are eligible to participate in the Mercedes-Benz Employee Lease Program

We want you to be healthy! Outstanding medical, dental, and vision insurance, employer-paid short and long term disability plus on-site exercise facilities

Is your family growing? Enjoy generous paid Family Leave Programs - Six Weeks for New Parents; Adoption Expense Reimbursement Programs - up to $6k per child

Want to go back to school? Tuition Assistance Scholar Program - receive up to $8k in vouchers to complete business-related coursework

• $6k for undergraduate
• $8k for graduate

Job Overview:

What You'll Do

As Senior Product Manager for Payment Transactions, you will own the end-to-end on-site payment experience from a product and customer perspective. Your focus is not just building features, but ensuring payment works reliably, predictably, and at scale in the real world.

Own the payment experience

Define the customer behavior of on-site payment at chargers (card, contactless, mobile wallet)

Clearly distinguish usable vs. unusable payment states from a customer perspective

Ensure graceful behavior under degraded conditions such as intermittent connectivity or terminal instability

Steer external payment partners

Act as the primary product counterpart to payment terminal vendors and acquirers

Challenge external engineering teams with clear requirements, acceptance criteria, and evidence-based escalations

Lead structured root-cause analyses and drive corrective actions that prevent recurrence

Drive reliability through product ownership

Own prioritization and the "Go/No-Go" for all payment-related deployments.

Gate firmware, configuration, and internal system changes from a customer and stability standpoint

Translate incidents and failures by leading the deep-dive RCAs that result in permanent, programmatic gains in payment success

Be accountable for outcomes

Represent payment stability in network quality forums

Drive measurable improvements in start success and full-journey success metrics

Work closely with reliability engineering, data, operations, and support teams

Qualifications:

What You Bring

5+ years of Product Management experience in payments, fintech, EV charging, or other transactional systems

Strong technical acumen and proven experience steering external technology vendors

Experience working with field-deployed, customer-critical systems

Data-driven mindset with a focus on operational excellence and reliability

Passion for electric mobility and building infrastructure customers can trust

What Success Looks Like

In the first 3 months

You have a clear, data-backed understanding of where and why on-site payment fails across the network.

You've established strong working relationships with payment terminal vendors, acquirers, reliability engineering, and operations.

Payment failure modes are clearly defined, categorized, and tied to customer impact metrics.

You are an active, credible owner in the Network Quality meeting, speaking with evidence rather than hypotheses.

In the first 6 months

Measurable reduction in payment-caused start failures and unstable terminal states. Repeat payment incidents are declining because fixes address root causes—not symptoms. Payment-related changes follow clear go-live and rollback criteria, reducing regressions. External partners respond with urgency and clarity because expectations and acceptance criteria are unambiguous. Over time On-site payment is no longer one of the top drivers of first-time or full-journey failure. Payment stability is predictable enough to be treated as a given—not a recurring escalation topic. Your work directly contributes to higher customer trust, utilization, and revenue protection across the network.