Director of Business Operations

Director Of Business Operations

The Director of Business Operations is responsible for leading key non-clinical business functions that support the efficient operation of Dent Neurologic Institute. This position provides strategic and operational oversight of purchasing and procurement, vendor and contract management, facilities operations, business insurance programs, and related administrative services. The Director works collaboratively with executive leadership to ensure organizational resources are managed effectively, contracts are optimized, facilities are safe and well-maintained, and operational risks are appropriately mitigated.

Purchasing & Procurement

• Direct and oversee organizational purchasing and procurement activities across all DENT departments and locations.
• Establish purchasing standards, controls, and policies to maximize value, ensure compliance, and manage expenses.
• Oversee inventory management processes and associated systems; monitor inventory levels, reconcile discrepancies, and implement corrective actions as needed.
• Ensure purchasing and inventory system users are appropriately trained and operational procedures remain current and effective.
• Develop, implement, and maintain procurement-related policies, standard operating procedures, and internal controls.
• Oversee the preparation, approval, tracking, and fulfillment of purchase orders and purchasing requests.
• Monitor procurement workflows to ensure timely delivery of goods and services and resolve delays when necessary.
• Manage office supply, medical-surgical supply, and other organizational purchasing programs in accordance with established policies.
• Analyze organizational spending patterns and identify opportunities for standardization, cost savings, and operational improvements.
• Collaborate with Accounting and Finance to ensure purchasing processes, invoice reconciliation, and reporting are accurate and compliant.
• Monitor inventory and purchasing performance through monthly reporting and data analysis, including inventory receipt verification and billing accuracy reviews.

Vendor Management

• Develop and maintain a comprehensive vendor management strategy designed to support organizational goals and operational efficiency.
• Evaluate, select, onboard, and oversee vendors, suppliers, contractors, and service providers.
• Negotiate pricing, service agreements, delivery terms, and other contractual arrangements to achieve favorable organizational outcomes.
• Establish vendor performance expectations and monitor service levels, quality, responsiveness, and compliance.
• Serve as the primary organizational liaison with vendors, suppliers, and contractors.
• Lead and support competitive bid processes, requests for proposals (RFPs), requests for quotes (RFQs), and vendor evaluations.
• Investigate and assist in the resolution of issues involving defective products, service failures, delivery concerns, or vendor disputes.
• Maintain positive and productive vendor relationships while ensuring accountability and value.

Contract Administration

• Manage the full lifecycle of business contracts, including negotiation, review, execution, renewal, amendment, and termination.
• Maintain a centralized contract repository and tracking system for all vendor and service agreements.
• Oversee service contracts, purchasing agreements, sales quotes, and other operational business agreements.
• Ensure appropriate organizational review and authorization of contracts and purchasing commitments.
• Monitor contract compliance and vendor adherence to contractual obligations.
• Maintain and track Certificates of Insurance (COIs) for vendors, contractors, and business partners.
• Conduct annual reviews and audits of contracts, vendor agreements, and Certificates of Insurance to ensure accuracy, compliance, and risk mitigation.
• Partner with executive leadership, legal counsel, Finance, and operational leaders to support contract negotiations and risk management initiatives.

Facilities Management

• Direct facilities operations across all DENT locations to ensure safe, efficient, and well-maintained environments.
• Oversee the third-party facilities team including prioritizing and project management.
• Coordinate facility refresh and improvement initiatives, including budget estimates, contractor sourcing, project planning, and implementation oversight.
• Manage relationships with property management companies, contractors, maintenance vendors, and service providers.
• Ensure compliance with applicable safety, regulatory, environmental, and operational standards.
• Support business continuity, emergency preparedness, and physical security initiatives.
• Monitor facilities-related budgets, contracts, and vendor performance.

Operational Leadership

• Lead departmental staff responsible for purchasing, procurement, facilities, contracts, and administrative operations.
• Develop operational metrics, dashboards, and performance indicators to measure effectiveness and identify opportunities for improvement.
• Drive cost-containment, efficiency, and process improvement initiatives across assigned functions.
• Support strategic planning, organizational growth, and capital investment initiatives.
• Participate in budgeting, forecasting, and resource allocation processes.
• Represent the organization in negotiations and business partnerships with external stakeholders.
• Lead special projects and other operational initiatives as assigned.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Skills & Experience Necessary

• Bachelor's degree in Business Administration, Healthcare Administration, Operations Management, Finance, or related field required.
• Minimum of 5 years of progressive leadership experience in business operations, facilities management, procurement, or related administrative functions.

• Experience negotiating contracts and managing vendor relationships.
• Experience developing budgets and managing operational expenses.
• Healthcare experience preferred.
• Strong contract negotiation and vendor management skills.
• Knowledge of procurement, facilities operations, and business insurance programs.
• Ability to analyze financial and operational data and make strategic recommendations.
• Excellent project management capabilities.
• Strong leadership, communication, and relationship-building skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office and business management systems.

Working Conditions

• Primarily computer based work, in front of a computer screen long periods of time
• Little lifting or physical exertion.
• Phone activity
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compensation

• Most candidates will start within the first quartile of the pay range
• Rates are commensurate with experience

AAP/EEO Statement

Dent Neurologic Institute provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.