Patient Access Associate 2 Gastroenterology

Inova Fair Oaks is looking for a dedicated Patient Access Associate 2 to join the team. This role will be full‑time day shift from Monday – Friday. Team members alternate working opening shift (7:45 a.m.–4:15 p.m.) and closing shift (8:30 a.m.–5:00 p.m.). The Patient Access Associate 2 admits and schedules patients, conducts insurance verifications, and provides financial counseling. Ensures patient safety by demonstrating effective problem‑solving and communication skills. Engages in active listening when dealing with customer complaints. Inova is consistently ranked a national healthcare leader in safety, quality, and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation. Featured Benefits Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program. Retirement: Inova matches the first 5% of eligible contributions – starting on your first day. Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans. Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost. Work/Life Balance: offering paid time off and paid parental leave. Patient Access Associate 2 Job Responsibilities Expresses sincere concern and empathy when dealing with customer complaints. Accesses appropriate systems/services to confirm insurance coverage or other means of payment. Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner. Identifies and communicates payroll authorization and referral requirements to patients. Explains insurance benefits and patient liability by using appropriate communication methods/styles. Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives – if necessary. Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures. Recognizes when a problem needs to be elevated for resolution and involves others in the problem‑solving process when additional input is needed. Minimum Qualifications Education: High School Diploma or GED. Experience: 1 year of healthcare patient access experience or 1 year of experience in healthcare revenue cycle (Bachelor’s degree in lieu of experience). Preferred Qualifications Bilingual in English and Spanish. #J-18808-Ljbffr Inova Fair Oaks Hospital