Customer Service Specialist

As a Customer Service Representative at United Rentals, you will provide service and support to internal and external customers. This is a pivotal role as you will be the first point of contact for many customers. Therefore, professionalism is key in this high‑volume, fast‑paced environment. What you’ll do Answer and appropriately direct inbound customer service calls and emails regarding rental termination requests, equipment service requests, rental requests, billing inquiries, and escalations. Log all call details into our ERP system, Rentalman. Escalate after‑hours emergency service and rental requests. Adhere to processes and call guidelines as applicable to the call type. Perform other duties assigned as needed. Requirements High School diploma or equivalent. 1‑2 years of Customer Service experience. Strong verbal skills and ability to speak clearly and articulate. Data entry skills – 40wpm. Proficiency in Microsoft applications. Ability to manage a high volume of tasks, work under stress, and handle unfamiliar situations. Excellent time‑management and efficiency skills. Excellent organizational skills with heavy attention to detail. Ability to deal with conflict and respond professionally. Benefits Paid Parental Leave United Compassion Fund Employee Discount Program Career Development & Promotional Opportunities Additional Vacation Buy‑Up Program (US Only) Early Wage Access through Payactiv (US Hourly Only) Paid Sick Leave An inclusive and welcoming culture #J-18808-Ljbffr