Security Systems Technician

Job Description

Job Description

Security Systems Technician

ABOUT THE COMPANY

Sizzling Platter is a restaurant management group, and we currently operate more than 700 restaurants across the United States and Mexico. We were founded in 1963 with just a small number of sit-down restaurants and over the last 50+ years we have built a strong restaurant platform focused on adding and scaling leading brands in outstanding restaurant markets. Our Support Center is located Murray, Utah and we are looking for talented people to join our team in supporting the 11,000+ team members who operate our restaurants. We are committed to growing our team through building new stores in our existing brands, acquiring additional stores, and adding even more brands. Our current restaurant brands include Red Robin Gourmet Burgers, Sizzler Steakhouse, Dunkin’, Wingstop, Little Caesars and Jersey Mike’s Subs, Jamba, and Cinnabon.

JOB OBJECTIVE

Sizzling Platter is growing! We're looking for a full-time entry-level Security Systems Technician for our IT Security team. If you have previous IT, CCTV alarm system or low-voltage experience and are looking to expand your skillset you could be the perfect candidate. We install, maintain, and support the equipment, software and processes used by our 10,000+ US employees to secure and manage over 700 locations nationwide. As a member of our IT Security team, you would work with store and regional managers to forecast, plan and follow-through with security projects like CCTV installs, equipment upgrades, and new construction/acquisition security onboarding. This is an entry-level position that will include lots of on-the-job training.

When fully trained, your role would include managing/creating your own schedule around projects, deadlines, and the needs of the business. 

PRIMARY RESPONSIBILITIES

·        Assist legal and HR with incident response, video footage pulls, and reviewing alarm logs

·        Install CCTV and other security systems

·        Arrange and supervise security system installations with contractors

·        Provide support and process help desk tickets for CCTV and other security systems including account management, troubleshooting connectivity issues, and training our Operations teams on security tools and processes

·        Monitor the NOC, call stores to troubleshoot outages and restore connectivity to CCTV systems

·        Configure and maintain applications for CCTV, alarm management and loss prevention

• Maintain relationships with remote IT and construction contractors
• Plan and prepare security system installations by personally conducting on-site surveys or remotely in coordination with on-site technicians

·        Create cost estimates for security projects and work with our Operations teams to balance budgets with their security needs

REQUIREMENTS

• Excellent phone skills.
• Strong attention to detail.
• Strong written and verbal communication skills.
• Strong organizational skills.
• Ability to travel
• Ability to lift 50 lbs and work on ladders when needed.

·        Able to type 30 WPM.

·        Ability to work in a fast-paced environment.

·        Experience with Microsoft Windows and Office

Experience Pluses:

·        Low-voltage wiring

·        CCTV

·        Alarm Systems

·        Project Management

·        Customer service

·        A+/MCP or similar certification

·        Network+ or TCP/IP and networking skills

Sizzling Platter offers a comprehensive benefits package including:

Medical/dental/vision insurance, life insurance, short and long term disability, paid vacation, paid holidays, and 401(k) Program.

Job Type: Full-time

Pay: $20/hour+ depending on experience

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday mix of in-person and remote work (after fully trained)
• Occasional late-night remote work supporting installers
• Occasional overtime during large projects or acquisitions
• Travel opportunities for in-person installs in markets across the U.S. available but not strictly required