Enrollment Lead

About BetterHelp BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. We are committed to expanding access to therapy and investing in our team’s well‑being and professional development. Enrollment Lead – Responsibilities Lead end‑to‑end payer enrollment and revalidation activities for behavioral health providers across commercial, Medicare, and Medicaid plans Ensure accurate and timely submission of initial enrollments, re‑credentialing, and demographic updates Monitor enrollment timelines, identify risks or delays, and implement corrective actions to meet operational SLAs Serve as an escalation point for complex or stalled enrollment cases Provide day‑to‑day guidance, training, and support to enrollment specialists and/or contractors Review enrollment submissions for accuracy, completeness, and compliance with payer and regulatory requirements Develop and maintain standardized workflows, checklists, and best practices Support onboarding and ongoing performance management of enrollment contractors Act as the primary point of contact with payer enrollment departments and credentialing vendors Build and maintain strong payer relationships to resolve issues and improve turnaround times Partner with internal teams including Credentialing, Provider Operations, Compliance, and Revenue Cycle to align enrollment activities with organizational goals Track and report enrollment metrics, volumes, turnaround times, and approval rates Identify process gaps and recommend operational improvements to increase efficiency and scalability Support audits, delegated credentialing requirements, and payer inquiries as needed Enrollment Lead – Requirements 3+ years of experience in provider credentialing and payer enrollment, preferably in behavioral health or healthcare services Demonstrated expertise in commercial, Medicare, and Medicaid enrollment processes Experience leading or mentoring team members in an operational setting Strong knowledge of CAQH, NPI, PECOS, and payer enrollment portals Excellent organizational, problem‑solving, and communication skills Experience with payer relations and escalation management Process improvement and documentation experience Preferred Qualifications Experience working in a national or multi‑state provider organization Familiarity with NCQA standards and delegated credentialing environments Experience partnering with revenue cycle or billing teams Bachelor’s degree or equivalent relevant experience Benefits Remote work with regular in‑person bonding experiences sponsored by the company Competitive compensation Holistic perks program (including free therapy, employee wellness, and more) Excellent health, dental, and vision coverage 401(k) benefits with employer matching contribution The opportunity to build something that changes lives and is loved by people Hardware or software to support your happiness and productivity An awesome community of co‑workers Remote Work and Travel Yes. We operate on PST and welcome candidates in any time zone. Employees are asked to travel to our San Jose, CA office up to three times per year plus one company‑wide offsite to collaborate in person. Travel expenses are covered, and reasonable accommodations are made for those who cannot travel. Salary and Bonus The base salary range for this position is $60,000–$80,000. In addition to the base salary, the position is eligible for a performance bonus and the extensive benefits listed above. Equal Opportunity Employer At BetterHelp we thrive on difference and individuality, and as part of the Teladoc Health family, we are proud to be an Equal Opportunity Employer. We never discriminate against any job candidate or employee due to age, race, ethnicity, religion, sex, color, national origin, gender, gender identity, sexual orientation, medical condition, marital status, parental status, disability, or Veteran status. #J-18808-Ljbffr