Network and Telecommunications Specialist 1 (PCN 20-2055)

Job Description

This position is being recruited in both Anchorage and Juneau; final location is based on the location of the selected candidate.

The Department of Corrections, Division of Administration & Support, is recruiting for a Network and Telecommunications Specialist 1 position.

What You Will Be Doing:

Network Specialists on the DOC Tier 2 helpdesk assist our Technicians with ticket escalations and daily workload. Tickets span a wide variety of issues, from software & hardware troubleshooting break/fix up to diagnosing network outages & planning projects. Specialists work on higher level projects and help maintain work standards for the team.

Our Mission, Values, and Culture:

The Division of Administrative Services / Information Technology Unit provides essential network security and server support to the line of business operations of the Department in support of its mission to provide secure confinement, reformative programs, and a process of supervised community integration to enhance the safety of our communities

Benefits of Joining Our Team:

This Unit provides helpdesk support to Alaska's correctional system to ensure appropriate documentation and tracking of all persons placed under the department's custody/supervision. There are more than 5,000 offenders under the department of corrections custody and an additional 5,000+ that are under supervision as assigned by the Alaska Court System.

The Working Environment You Can Expect:

This position requires troubleshooting throughout the department and may require physical travel to Correctional Institutions and may work with or around incarcerated individuals. The incumbent's office is centrally located in Anchorage or Juneau.

Who We Are Looking For:

We are interested in candidates who possess some or all of the following position specific competencies:

• Operating Systems: Knowledge of computer network, desktop, and mainframe operating systems and their applications.
• Oral and Written Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral and written presentations; listens to others, attends to nonverbal cues, and responds appropriately
• Technical Problem Solving: Troubleshoots, diagnoses, analyzes, and identifies system malfunctions to determine the source and cause of the problem.