Post-Implementation Consultant - Quality (Remote)

Post-Implementation Consultant - Quality (Remote) The Managed Services Consultant is a member of our Professional Services team who provides remote, ongoing, ad-hoc consulting services to our live QMS, Quality Docs (document management), and Training (LMS) customers. In this role, you will build long-term relationships and partner with customer administrators at Sponsors and CMOs to deliver solutions that meet their business needs. This is a remote, full-time permanent role with Veeva. There is no work location requirement. This is a customer-facing role, with travel requirements at select times of the year for internal or customer events. What You’ll Do Provide post-go-live administrative support for multiple clients Solutioning and configuration of Vault applications to meet customer needs, including but not limited to workflows, document types, security, fields, page layouts, and notifications Assistance with Quality processes including SOPs, Quality Events, CAPAs, Deviations, Change Control, Audits, and Training Bulk import/export of content and data Ad hoc training of users and administrators Analysis and deployment of new product features Maintenance of production and sandbox environments Creation of regular and ad hoc customer reports Requirements Experience with configuring/supporting/implementing software in Life Sciences, Healthcare or Regulated industry Customer service or consulting experience Ability to quickly understand client requirements and needs and articulate potential solutions Experience fulfilling customer needs and managing expectations Strong organizational skills with the ability to switch tasks quickly Excellent verbal and written communication skills Nice to Have Understanding of Life Sciences drug development process Understanding of Life Sciences compliance and validation requirements Direct experience with systems such as Veeva Vault, ETQ Reliance, Sparta TrackWise, OpenText, SharePoint, Documentum D2, FirstDoc FirstPoint, NextDocs, UL ComplianceWire, and other quality information management or content management systems Medical, dental, vision, and basic life insurance Flexible PTO and company paid holidays 1% charitable giving program Compensation Base pay: $70,000 - $140,000 The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus. Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us View email address on click.appcast.io. #J-18808-Ljbffr Veeva Systems, Inc.