Service Desk Technician

Public Trust: None

Requisition Type: Regular

Your Impact

Own your opportunity to support our nation's defense. Make an impact by connecting and securing critical operations across the globe, keeping our country safe and secure.

Job Description

Transform technology into opportunity as a Service Desk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Service Desk Technician, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Service Desk Technician joining our team to deliver cost-effective, next-generation IT solutions and services to the Department of Defense, the intelligence community, and federal civilian agencies as they modernize their information systems.

HOW A SERVICE DESK TECHNICIAN WILL MAKE AN IMPACT:

• Provides technical support and troubleshooting for network, desktop, and/or systems hardware and software.
• Assists and resolves hardware and software technical problems on laptops, thin clients, and peripherals.
• Answers queries by email, telephone, and instant messaging
• Identifies problems via monitoring of the Jira Service Management and DynaTrace portals.
• Fulfills requests and provides troubleshooting support to on-site personnel at Los Angeles Air Force Base and remote users across the US regarding network and system infrastructure, associated applications, and devices.
• Records all work accomplished using the Jira Service Management application.
• Inputs standardized data into maintenance software applications to assist in diagnosis, identification, isolation, problem analysis, and compilation of historical database records.
• Routes calls to product line, application, or system support specialists.
• Alerts management to recurring problems and patterns of problems.
• Maintains ownership of incidents from end-to-end.

WHAT YOU’LL NEED TO SUCCEED:

• Positive customer service attitude.
• Detailed technical problem-solving approach.
• Excellent interpersonal communications skills.
• Must be able to lift and move objects up to 50 pounds, with or without reasonable accommodation.
• Ability to move between work sites as required.
• Preferred Skills: Jira Service Management, Microsoft Active Directory, and working with military organizations – preferably, Space Force.
• Technical Training, Certification(s) or Degree, 3+ years of experience
• Ability to obtain an Interim Secret Clearance within 3 months of hire
• Secret Security Clearance preferred
• Information Assurance Level II Certification (Security+)
• Location: Onsite at LAAFB (Los Angeles, CA)
• Travel: Up to 10%

GDIT IS YOUR PLACE:

• 401K with company match.
• Comprehensive health and wellness packages.
• Internal mobility team dedicated to helping you own your career.
• Professional growth opportunities including paid education and certifications.
• Cutting-edge technology you can learn from.
• Rest and recharge with paid vacation and holidays.

Work Requirements

Years of Experience

3 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

CompTIA - Security+ - CompTIA - CompTIA - CompTIA

Travel Required

Less than 10%

Citizenship

U.S. Citizenship Required