Medical Customer Service

Job Description At BioLife, we know that flexibility matters—especially for those balancing multiple commitments. That's why we're dedicated to creating meaningful part-time opportunities for our team. This role is truly part-time , with most shifts lasting between 4 to 6 hours a day, 3+ days per week —designed to fit your life. We’ll confirm your availability and shift days and times early in the interview process. And, because we value open communication, you’ll always be informed about any schedule changes in advance. Our patients depend on the plasma we collect, so your reliability during your scheduled hours is greatly valued. However, our part-time roles are designed with the understanding that flexibility on both sides is key. Whether you’re looking for extra income, a way to gain valuable experience, or a schedule that fits your busy life—BioLife welcomes part-time team members just like you! Start strong with our paid, interactive training program! Please take this virtual tour to get a sneak peek of one of our Plasma Donation Centers. Phlebotomist About the role Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will report to the Plasma Center Manager and will perform as a plasma donor screener and perform phlebotomy to support plasma center operations. How you will contribute You will greet donors as they enter and exit the donor floor. You will perform venipuncture of donors and programming of plasmapheresis machine. You will monitor donors during the donation process and manage donor reactions. You will perform all tasks required for the setup, verification, operation, and troubleshooting of plasmapheresis equipment within scope of training. You will install, prime, and disconnect disposable sets on the plasmapheresis machines. You will stock supplies, break down empty cartons and assist with proper disposal. You will take and record donor pulse, blood pressure, and temperature measures and monitor electronic donor questionnaire system. You will perform finger sticks, test sample, and record other donor measures to include hematocrit, total protein, and weight. You will enter donor information into the Donor Information System (DIS). You will coordinate donors to donor floor and compensate donors using the Debit Card system. You will support the center management team in identifying operational opportunities for continuous improvement, initiating changes to center processes through use of company approved procedures including 5S, Value Stream Mapping and Kaizen. What you bring to Takeda High school diploma or equivalent Ability to walk and/or stand for the entire work shift Will work evenings, weekends, and holidays Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees Ability to lift to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs. Fine motor coordination, depth perception, and ability to hear equipment from a distance Because of potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear 1 or more years minimum experience working in a customer or patient facing role is helpful What Takeda can offer you Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases. At BioLife, while you focus on our donors, we will support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include retirement benefits, medical/dental, family leave, disability insurance and more, all in a fast-paced, friendly environment. More about us At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work. Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to provide Better Health and a Brighter Future to people around the world. BioLife Compensation and Benefits Summary We understand compensation is an important factor as you consider the next step in your career. We are committed equitable pay for all employees, and we strive to be more transparent with our pay practices. For Location USA - WI - Sheboygan U.S. Starting Hourly Wage: $17.00 The starting hourly wage reflects the actual starting rate for this position. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location. For information about our benefits, please click here. EEO Statement Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law. Locations USA - WI - Sheboygan Worker Type Employee Worker Sub-Type Regular Time Type Part time Job Exempt No #J-18808-Ljbffr BioLife Plasma Services