Lending Systems Analyst II (Hybrid)

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Lending Systems Analyst II (Hybrid) Regular Full-Time Headquarters, Fairfax, VA, US 3 days ago Requisition ID: 3147 Salary Range: $82,000.00 To $102,000.00 Annually Why Join Apple? At Apple Federal Credit Union, we’re more than a financial institution; we’re a community-focused organization powered by passionate people. With 24 branches across Northern Virginia and a proud legacy of service, we’re committed to improving the lives of our members and the communities we serve. We believe our employees are our greatest asset. That’s why we foster a supportive workplace culture that values inclusiveness, innovation and growth. Whether you’re just starting out or advancing your career, you’ll find opportunities for professional development, mentorship and meaningful impact. Why Work at Apple FCU Recognized as a WTOP Top Workplaces (2026) Collaborative, welcoming environment with forward-thinking leadership Medical, dental and vision coverage 401(k) with employer match Paid time off and 11 paid federal holidays Tuition reimbursement and ongoing training opportunities Position Summary: As a Lending System Analyst II, you will report directly to the Director of Consumer Lending Underwriting and Quality Assurance and will work closely with our Lending System vendors and internal teams to ensure quality loan application and digital services are delivered to our members. You will support the day-to-day operations, design, and implementation of assigned credit union loan products and services, and test systems related to the Lending System by complying with relevant standards, policies, operating procedures, and service level agreements for the Consumer Lending System. Knowledge of the lending process, an investigative mind, and effective oral and written communication skills are essential for this position. Provide end-user helpdesk support. Acts as the liaison between the LOS and Information Technology departments and Origence. Ensure systems are maintained within company goals, industry best practices, and regulatory requirements. Performing other duties, as needed, for optimal performance of the Consumer Lending Operating System by the Director of Consumer Lending Underwriting and Quality Assurance and AVP of Consumer Lending. Remains cognizant of and adheres to credit union policies and procedures, and regulations. Performs duties and responsibilities in accordance with The Apple Way principles, of Team Up, Serve with Purpose, Challenge Yourself and Own It. Responsibilities: Responsiblefor theoperation of thecreditunion’sLending 360 loan origination systemand related systems and integrations. TechnicalliaisononLendingprojectswithintegrationtothe lending systems operationsandonline loan applications. Testsandmakesrecommendationsforsystemimprovementsandupdates,whichmayincludepreand post implementation plans. Responsibleforsupport andmaintenanceofthird-partyintegrationstothe lending system Workwithotherdepartmentsandvariousvendorsasnecessarytoensuresmoothtransitioninevery deployment, upgrade, and system outage including on-call availability. Trackandreportidentifiedissuestovariousvendorsandmanagement. ServeasTester/Co-Ordinatororprojectteammemberto support the planning,coordination,execution,anddocumentprojectactivitiesindependentlyasassignedbytheDirectorof Consumer Lending Underwriting and Quality assurance and as required when supporting local and enterprise-level projects. Providetechnicalsupportservicesforlending systemapplicationsincludingdigitalstorefront, online loan application, core banking, AI machine learning, and their related integrations Serveasasupportescalationresourceforlending systemapplicationswithintheConsumer Lendingdepartmentaswellasbetween IT and department product owners Supportsincomingrequestsandissuesfromend-usersviatheLOShelpdesksystem,telephone,ore- mail. Documents and tracks system changes. Create,maintainandutilizestandardoperatingproceduresfortheoperation,maintenance,andupgradesof applications including associated change management procedures ParticipateinincidentresponseforissuesimpactingtheoperationofapplicationsandworkwithIT,other analysts, product owners, and vendor technical support teams to resolve issues Trackproductionissuesandreportperiodicallytogroupchargedwithmonitoringuptimeandefficiencyof production application(s). Conducts regular system audits to include but not limited to Adverse Actions, Auto decisioned applications, and system integrations. Collaboratewithanalysts,vendors,andsystemusersinthetestingofnewfunctionality,and interoperability of applications, including providing quarterly data reports to Zest AI. Assistwiththeevaluation,testing,andcommunicationofLending Systemservices and integrations, including the analysis of deficiencies and recommends improvements to address problems. Support thereleasemanagementplansaspartofapplicationdeploymentprojects,application updates and upgrades to ensure the application functions and operates per defined requirements, regulations, and specifications Research,recommend,apply,andutilizesoftwaretoolsandperipheralstomonitorproductionoutputs, reports, and files to ensure optimal performance and uphold quality and security standards Responsiblefortraining,creating,updating,andmaintainingdocumentationofdepartment’soperatingproceduresand best practices Contributesandassistinachievingthestrategicobjectivesofthecreditunion Adaptableinsupportingmultiplesupportareasandlocationswithvaryingtechnologyneeds Other duties as assigned Qualifications and Skills: Minimum Two to four years of similar or related experience required. AA, BA/BS degree with an emphasis in Business, IT/IS, Computer Science preferred or equivalent combination of relevant Lending Operating System experience. Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others. Must have strong analytical, problem-solving and organization abilities with a keen attention to detail. Experience required with Lending Systems and Banking vendors, including Origence, XDI, Zest AI, Trustage, Fintech’s, Credit Reporting agencies, and Jack Henry Symitar EASE required. Experience with Atlassian products, including JIRA required. Experience required creating detailed Excel reports required. Must be proficient in Microsoft Excel, Word. Utilize standard office equipment including but not limited to: PC, fax, copier, telephone, etc. Ability to lift 25lbs. or more. Ability to function in a fast-paced financial institution back office environment. Employment Type: Full-Time Schedule: Hybrid - In Office: Monday, Tuesday, and Thursday. Apple Federal Credit Union values, encourages, and implements diversity in the workplace. As an equal opportunity employer, Apple Federal Credit Union does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law. All selected candidates will be subject to credit and background checks to determine employment eligibility. *** #J-18808-Ljbffr Apple Federal Credit Union