Team Leader of Client Service

Service Team Leader On-Site Tallahassee, FL Monday-Friday, 9am-6pm The Team Leader will be responsible for supervising, managing, motivating, and guiding team members daily. As a Team Leader, you will be the primary contact person for all team members, so communication skills must be excellent. A successful candidate in this position will be comfortable getting into the details of the day-to-day work of the team. The Team Leader will lead by setting a good example and engaging the team to achieve goals. Some of the things you’ll be doing: Create an inspiring team environment with an open communication culture Develop key performance indicators and set clear team goals Delegate tasks effectively and set deadlines Oversee day-to-day operations Monitor team performance and conduct performance reviews Handle customer complaints and address escalations with customers Design and implement process and operational policies Full spectrum of employee management, development, and training Motivate team members to achieve objectives Discover training needs and provide coaching Listen to team members’ feedback and resolve any issues or conflicts Recognize high performance and reward accomplishments Ensure the highest levels of productivity, service, and client satisfaction Organize team‑building activities These are the technical skills, experience, and qualifications that would make someone successful: 5 years of leadership experience, preferably in customer service, call center, and training A proven history of successfully mentoring and developing employees In-depth knowledge of developing and utilizing performance metrics Proficiency with MS Office, especially Excel Tremendous written and verbal communication skills Organizational and time management skills Decision-making skills Excellent change management skills Strong analytical and problem‑solving skills Attention to detail #J-18808-Ljbffr