OUTSIDE SERVICES

JOB DESCRIPTION

Love the land, the ocean and the people of Kohanaiki.

"E mālama I ko uka, ko kai, a me ko Kohanaiki no ka pono I k ākou".

Position Title :

Golf Operations- Outside Services/Guest Services

Reports to:

Director of Golf and Head Golf Professional

Job Summary :

The outside/guest services attendant is responsible for providing excellent service to all guests and members while adhering to customer service standards, grooming standards, uniform standards, and other policies and procedures as outlined in the team member hand book. The outside/guest services attendant is responsible for helping to facilitate activities and direct members and guests to all areas on property and ensure the Kohanaiki experience.

Job Responsibilities and Standards:

The following description of job responsibilities and standards are intended to reflect the essential functions of the position. This outline does not detail every aspect of the position and there may be other responsibilities and duties as assigned.

Job Specifics:

• Check the surroundings of the Valet/Hale Club area and Practice Facility to make sure everything is in proper order- golf carts, coolers, amenities, company vehicles and valet materials.
• Perform all tasks as assigned by manager/supervisor.
• Inspect to make sure that the golf carts are properly staged and properly stocked for golfers.
• Inspect to make sure that the practice facility is properly set up and the golf ball stations are stocked with clean golf balls.
• Provide prompt and courteous service to all guests at all times.
• Comply with all club policies and procedures and follow guidelines as stated in the training manuals.
• Communicates any special requests and preferences to club concierge for guest history.

Qualifications:

• Must have a High School Diploma or equivalent.
• Valid U.S. Driver's License.
• Excellent verbal communication skills.
• Excellent customer service skills.
• Excellent inter-personal skills.
• Ability to speak English fluently.

Safety:

• Demonstrates adherence to the club's safe practice procedures and makes recommendations to improve safety. Reports any unsafe work practice to supervisor.
• Consistently utilizes proper body mechanics in performance of responsibilities, as evidenced by supervisor's observation and no injury to self or others due to improper work habits.
• Follows proper reporting procedures when injured at work. Is aware of the location of material safety data sheets and refers to them when necessary.

Physical and Mental Requirements of the Job:

• Excellent communication skills
• Able to stand on your feet for extended periods of time
• Able to work under pressure
• Must be able to lift at least 40 pounds

Customer Service Responsibility:

• Ensures that the club's customer service standards are maintained at an exceptional level.
• Presents self in a professional manner including appearance, identification, and general communication and conduct at all times.
• Makes a positive contribution to the work environment through presentation of positive attitude, demonstration of cooperation and teamwork, and constructive approach to daily events.
• Listens effectively, responds to guests' requests in a friendly "can do" manner.

Dependability :

• Attendance: Adheres to established schedule of work hours. Follows established procedures for early notification to supervisor when unable to report to work. Call a manager 30 minutes before shift starts to avoid an improper call in.
• Punctuality: Arrives to work at scheduled times and works until authorized to leave.
• Attends all mandatory education/in-service programs and demonstrates understanding of responsibilities through appropriate actions.
• Demonstrates effective communication by utilizing positive verbal and non-verbal skills in all interactions.
• Must be able to work a flexible schedule and extra hours when needed.

Other Duties :

• Assist with any special project as assigned by management.