Sales Support Representative

Job Description

Job Description

Hours: 7:30am - 4:30pm, Monday through Friday

Job Summary:

The Sales Support Representative plays a pivotal role in ensuring seamless communication and assistance for our dealer and distributors across various market channels. The primary responsibility entails handling inbound calls, addressing inquiries, and providing support across diverse product lines. This role collaborates closely with Channel Sales Managers to maintain effective customer relationships and uphold service standards.

Responsibilities:

• Respond promptly and professionally to incoming calls from dealers and distributors across different market divisions
• Process orders accurately and efficiently, ensuring timely entry and follow-up
• Provide expert product knowledge and guidance to customers, facilitating upselling opportunities where appropriate
• Monitor and track orders throughout the fulfillment process, coordinating with internal teams to ensure timely delivery
• Identify and provide replacement part numbers for equipment, resolving queries promptly
• Analyze and process return requests in accordance with company policies and procedures
• Assist customers with equipment-related issues, offering technical support and troubleshooting assistance
• Communicate with service centers or distributors to address end-user customer needs effectively
• Manage online parts orders, fax orders
• Additional duties as assigned

Job Qualifications:

• Customer service experience preferred
• Great work ethic and attendance
• Excellent problem-solving abilities
• Strong attention to detail
• Flexibility and adaptability
• Continuous improvement mindset
• Ability to multi-task
• Ability to use various computer systems
• High school diploma or GED required