Corpus Christi TWIC in Hand Escort Transportation Dispatcher

Dispatcher/Customer Service Representative- Maritime Transportation
Corpus Christi TX

DISPATCHER / CUSTOMER SERVICE REPRESENTATIVE

Maritime Transportation Pasadena TX

Pay: $17.00$21.00 per Hour Depending on Experience
Full-Time Day Shift

Corpus Christi Texas

BUILD YOUR CAREER IN MARITIME TRANSPORTATION

Are you organized dependable customer-focused and someone who can stay calm when things get busy

Danners Inc. is looking for a Dispatcher / Customer Service Representative to join our team in Corpus Christi TX. This is an opportunity to become an important part of a fast-paced maritime transportation operation where communication attention to detail urgency and teamwork matter every day.

As a Dispatcher you will be responsible for helping keep our operation moving by coordinating Drivers vehicles customers and job assignments while making sure our customers receive professional and timely service.

If you enjoy solving problems communicating with people keeping things organized and working in an environment where no two days are exactly the same this may be the opportunity for you.

WHAT YOULL DO

As a Dispatcher / Customer Service Representative you will:

• Triage emails phone calls and customer inquiries.
• Plan schedule and dispatch Drivers and vehicles to meet changing and dynamic job requirements.
• Verify that Driver paperwork is correct and complete.
• Work closely with Drivers to coordinate customer pickups and drop-offs while maintaining maximum productivity and efficiency.
• Communicate effectively with supervisors customers and teammates to coordinate services and resolve issues.
• Ensure all job assignments are properly entered logged and updated in the company system.
• Track and follow job assignments and Driver status using cell phones and GPS.
• Monitor Driver availability and location.
• Ensure all required paperwork is completed and updated for each job.
• Assist in expediting problematic jobs that are late missing mis-routed returned or otherwise delayed.
• Communicate with customers regarding job details delays changes and other service-related matters.
• Promote and maintain customer satisfaction and goodwill by ensuring customer pickups and drop-offs are completed in a timely and professional manner.
• Maintain a strong sense of urgency while continuing to prioritize safety and accuracy.
• All Dispatcher candidates will initially start in a driving position to become familiar with Driver responsibilities job duties company procedures and the day-to-day operation.
• Occasionally drive company vehicles when necessary to meet client expectations or assist with operational needs.
• Perform other duties and responsibilities as directed by management.
• Demonstrate commitment to Danners values and professionalism through appropriate conduct at all times.

THIS IS MORE THAN A DISPATCH JOB

Our Dispatchers are a critical connection between our Drivers customers and operations team. You will be expected to communicate clearly make decisions quickly keep accurate records and help resolve issues before they become larger problems.

The ideal candidate is someone who can think on their feet stay organized under pressure communicate professionally and take ownership of getting the job done.

WHAT WERE LOOKING FOR

General Requirements

Qualified Dispatcher / Customer Service Representative candidates must meet the following requirements:

• Must be age 24 or older to apply REQUIRED.
• Valid Transportation Worker Identification Credential (TWIC) card REQUIRED.
• Must possess a valid Texas Drivers License.
• Minimum of 2 years of Dispatcher experience preferably in the maritime industry.
• Must be proficient in speaking reading and writing English.
• Must be employment eligible based on company background requirements including:
  • Criminal background check
  • MVR review
  • Health screening
  • Drug screening
• Ability to work under stress and remain calm in challenging situations.
• Strong typing skills.
• Ability to solve problems and work effectively under pressure.
• Highly organized and detail-oriented.
• Excellent communication and customer service skills.
• Desire to grow learn and work effectively in a team environment.
• Excellent sense of urgency.
• Knowledge of the maritime industry is preferred.
• Ability to learn and effectively use new software applications.
• Must possess the ability to utilize basic technology including smartphones tablets mobile applications GPS and company software to complete training conduct inspections track assignments communicate with Drivers and customers and perform daily job duties.

SUCCESS IN THIS POSITION REQUIRES

Communication Communicate clearly and professionally with customers Drivers supervisors and teammates.

Customer Service Provide courteous responsive and professional service while maintaining customer satisfaction.

Organization & Accuracy Keep assignments paperwork schedules and information accurate and up to date.

Problem-Solving Identify issues quickly and determine the best course of action to keep operations moving.

Sense of Urgency Understand that timing matters and respond quickly when situations require immediate attention.

Adaptability Adjust to changing schedules customer needs Driver availability and operational conditions.

Teamwork Work effectively with Drivers Dispatchers Supervisors Managers and other Danners employees.

Accountability Take ownership of assigned responsibilities and follow through to ensure the job is completed correctly.

PHYSICAL REQUIREMENTS

This position requires the ability to perform the following physical duties:

• Average to excellent hearing.
• Average to excellent vision.
• Ability to lift and carry up to 50 lbs. without assistance .
• Ability to sit for extended periods of time.
• Ability to occasionally drive vehicles.
• Walking climbing bending kneeling and stooping.
• Other physical demands may be required as needed based on operational responsibilities.

WORK ENVIRONMENT & SCHEDULE

Location: Corpus Christi TX

Schedule: to be determined by hiring manager and company needs

This is a fast-paced maritime transportation environment. The position requires the ability to manage multiple assignments communicate effectively and remain professional and focused when dealing with changing priorities and time-sensitive situations.

Depending on operational needs the position may require working nights weekends holidays or other non-traditional hours.

Reliable attendance and punctuality are essential.

WHAT DANNERS OFFERS

We believe in investing in our employees and providing opportunities to build a career with Danners.

Benefits include:

• Medical Dental Vision Supplemental Life AD&D and Cancer policies after 60 days (full-time eligible)
• 401(k) after 6 months of employment
• Paid Time Off eligibility after 90 days
  • PTO begins accruing immediately at the start of employment
• Paid Training
• Bi-Weekly Pay with Direct Deposit
• Chaplain Services available
• Danners Cares Program
• Company Events and Prizes
• Opportunities for Advancement
• Promotes from Within

COMPENSATION

Competitive hourly rate: $17.00$21.00 per hour depending on experience.

WHY DANNERS

Danners Inc. is a respected leader in Maritime Transportation and Security serving the Gulf Coast region.

When you join Danners you are joining a team where your work has a direct impact on our customers our Drivers and the success of our daily operations.

We are looking for people who want more than just a job. We want individuals who are ready to learn grow contribute and build a career with us.

If you are enthusiastic about providing exceptional customer service enjoy working in a fast-paced environment and meet the qualifications above we encourage you to submit your resume and/or application.

We look forward to hearing from you and learning more about what you can bring to the Danners team!

EQUAL EMPLOYMENT OPPORTUNITY

Danners Inc. is an equal opportunity employer and values diversity. All qualified applicants will be considered for employment regardless of race religion national origin color sex sexual orientation gender identity veteran status disability or any other status protected by applicable law.

Description

Danners Inc. a respected leader in Maritime Transportation and Security is expanding our team in Pasadena TX. We are in search of Dispatchers/Customer Service Representatives who are customer service oriented courteous work well under pressure and can complete tasks in a detailed and safe manner. This position offers the opportunity to work and grow in a fast-paced environment and contribute to the efficient operation of our maritime operations.

As a Dispatcher/Customer Service Representative you will:

• Triage emails calls and inquiries from customers
• Plan schedule and dispatch drivers and vehicles to meet dynamic job requirements
• Verify driver paperwork is correct
• Work closely with Drivers to coordinate pick up and drop offs to maintain maximum productivity and efficiency
• Communicate effectively with supervisors customers and teammates to resolve issues and coordinate services
• Ensure all job assignments are properly logged into system and updated accordingly
• Track and follow job assignments and drivers status via cell and GPS
• Monitor driver availability and location
• Ensure all paperwork has been completed and updated for each job
• Assist in expediting any problematic jobs that are late missing mis-routed returned in a timely manner and communicate with customer regarding details
• All dispatcher candidates will start off in a driving position to get familiar with the driver job duties
• Occasionally Drive in order to meet client expectations
• Occasionally needed for other duties as directed by manager
• Demonstrate commitment to Danners values & professionalism through appropriate conduct at all times.

Benefits:

• Medical Dental Vision Supplemental Life AD&D and cancer policies after 60 days (fulltime eligible)
• 401K after 6 months employment
• Paid Time Off eligibility after 90 days (begins accruing immediately at start of employment)
• Paid Training
• Bi-Weekly Pay with Direct Deposit
• Chaplin Services available
• Danners Cares Program
• Events and Prizes Promotes from within

Competitive hourly rates starting at $17.00 to $21.00 an hour depending on experience. .

Schedule:

Requirements
The Dispatcher will be responsible for promoting and maintaining customer satisfaction and goodwill by successfully fulfilling job assignments through customer pick up and drop offs in a timely and professional manner.

Qualified Dispatcher shall meet the following general & physical requirements:
General:

• Must be age 24 or older to apply REQUIRED
• Valid Transportation Worker Identification Credential (TWIC) card is REQUIRED
• Must possess a valid Texas drivers license
• Minimum 2 years Dispatcher Experience preferably maritime industry
• Must be able to proficiently speak read & write English
• Must be employment eligible based on background requirements to include criminal background check clean MVR health/drug screen
• Ability to work under stress and remain calm
• Strong typing skills
• Ability to solve problems and work well under pressure
• Highly organized and detail-oriented
• Highly communicative with excellent customer service skills
• Desire to grow learn and work in a team environment
• Excellent sense of urgency
• Knowledge of the Maritime industry preferred
• Proficiency in learning and using new software applications
• Strong typing skills
• Must possess the ability to utilize basic technology including smartphones tablets mobile applications and company software to complete training conduct inspections track assignments and perform daily job duties.

Physical:

• Average to excellent hearing
• Average to excellent vision
• Lifting/Carrying up to 50 lbs. without assistance
• Sitting for longer periods of time
• Occasionally Driving vehicles
• Walking climbing bending kneeling and stooping
• Other physical demands may be required as needed

If you are enthusiastic about providing exceptional customer service and meet the qualifications above please submit your resume and/or application. We look forward to hearing from you!

We are an equal opportunity employer and value diversity. All qualified applicants will be considered for employment regardless of race religion national origin color sex sexual orientation gender identity veteran status or disability.