Technical Support Specialist - Tier 1/2
Facility Solutions Group, Inc.
Facility Solutions Group seeks a Technical Support Representative - Level 1 to provide tier 1/2 support, troubleshoot connectivity, installation, and equipment defects, and guide customers through corrective steps in a fast-paced environment. You will analyze, troubleshoot and resolve issues while recording interactions across multiple systems. The role emphasizes customer service, detailed note-taking, and timely escalation to Tier 2 when needed, with a focus on accurate documentation and #J-18808-Ljbffr Facility Solutions Group
Vacancy posted 2 days ago
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