Director, Learning Operations and Projects

Job Description

Job Description

Overview

Director, Learning Operations and Projects

Our success depends on a workforce that’s ready for what’s next. As Director, Learning Operations and Projects, you’ll build that readiness across the enterprise, turning strategy into scalable learning programs, governing learning systems and processes, and driving consistent onboarding and regulatory readiness.

Working alongside HR, Clinical, Operations, and Facilities leaders, you’ll strengthen their ownership and make learning a true enterprise enabler. You’ll also deliver the analytics leaders rely on to understand readiness, engagement, compliance, and program effectiveness.

If you’re energized by connecting strategy to measurable results, we’d love to meet you!

Position will be based at our Corporate Office in Louisville, KY

Responsibilities

• Lead the planning, implementation, governance, and optimization of enterprise people and readiness initiatives that enable consistent delivery, measurable outcomes, and long-term organizational growth.
• Ensure Learning operational excellence through standardized processes, enabling technologies, enterprise project execution, and a robust continuous learning culture.
• Partner with senior leadership across HR, Clinical, IT, Operations, and Compliance to ensure alignment of learning programs with broader organizational goals and priorities.
• Support initiatives to grow leadership capabilities, build successor pipelines, and reduce readiness gaps through targeted, experience-based learning solutions.
• Translate workforce readiness priorities into clear roadmaps, governance routines, metrics, and executive-level visibility.
• Design and maintain scalable learning design workflows, prioritization methodologies, and intake-to-delivery documentation to ensure operational consistency and service excellence.
• Drive complex, large-scale people and learning projects from planning to execution, ensuring scope, timelines, resources, and stakeholder expectations are tightly managed.
• Define, track, and report key performance indicators to evaluate program effectiveness, stakeholder impact, compliance adherence, readiness outcomes, and ROI.
• Serve as a strategic liaison for learning platforms, vendors, internal IT partners, and system enhancement priorities.
• Provide operational support for Signature’s onboarding and orientation process to drive consistency, compliance, and employee engagement from day one.
• Provide oversight for needs analysis, instructional design, and program delivery to support enterprise upskilling and reskilling initiatives.
• Meet physical and sensory requirements stated below and be able to work in the described environment.
• Identify and participate in process improvement initiatives that improve the customer experience, enhance workflow, and/or improve the work environment.
• Other special projects and duties, as assigned.

Qualifications

• Bachelor’s degree in Business Administration, Organizational Psychology, Human Resources, or a related field required; Master’s degree preferred.
• Project Management Professional (PMP) certification required, along with proven experience executing large-scale technology and project implementations in complex organizational structures.
  Six Sigma Blackbelt certification preferred.
• Minimum of 7 years in learning and development, organizational development, HR strategy, workforce readiness, or related fields.
• Minimum of 3 years in a leadership capacity with responsibility for enterprise learning operations, learning strategy, workforce capability development, or related enterprise functions.
• Demonstrated accountability for content, technologies, learning services solutions, and project implementation at enterprise scale.
• Experience developing readiness strategies in complex, multi-site, or clinically oriented environments preferred.
• Strong operational and project management skills; proficient in Agile, Six Sigma, or comparable continuous improvement methodologies.
• Deep understanding of learning technologies, instructional design principles, and enterprise learning governance.
  High data literacy, with demonstrated ability to use metrics and analytics to influence decision-making and executive alignment.
• Excellent communication, stakeholder management, and cross-functional influence skills.
• Culturally aware, with the ability to lead in a diverse and clinically complex environment.
• Proficient in learning management systems, content management systems, and digital enablement tools.
• Experience in systems configuration, enhancement prioritization, vendor management, platform utilization analytics, and governance models preferred.
• Effective verbal and written English communication skills.
• Highest level of professionalism with the ability to maintain confidentiality.
• Ability to work with minimal supervision, take initiative and make independent decisions.
• Ability to deal with new tasks without the benefit of written procedures.
• Approachable, flexible and adaptable to change.