Server

Job Description

Job Description

Summary of Position:  
Provide friendly, responsive service to create an exceptional dining experience for all of our guests. Each server’s primary objective is to show our guests such a marvelous time, they will want to return again and again.

 

 
Duties and Responsibilities: 

• Welcome and greet guests within 30 seconds. Make all of our guests feel comfortable and let them know you’re there to personally take care of them 
• Introduce yourself 
• Inform guests of specials and menu changes 
• Make recommendations you genuinely feel your guest will enjoy
• Answer questions about our food, beverages, and other restaurant functions and services 
• Take food and beverage orders from guests, enter orders into the micros system, double-check to ensure accuracy, which relays orders to the kitchen and bar.  
• Deliver food and beverages from the kitchen and bar to guests in a timely manner (1-minute drink orders)
• Perform side work at the start and end of each shift as required by the service station assignment 
• Anticipated the guests' needs i.e. napkins, drink refills, appetizer plates
• Build Regulars 
• Maintain clean service areas and pre bus tables 
• Monitor and observe guests' dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests 
• Prepare final bill, present the check to the guest, accept payment, process credit card charges or make a change if applicable 
• When dropping check, don’t travel too far, check back asap 
• Be ready and willing to assist fellow servers as situations arise
• Be ready and willing to assist the bus person/hostess with clearing and resetting tables  
• Thank guests for their visit and invite them to return 
• Be available to fill in as needed to ensure smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor 

• Minimum 1 year of service experience 
• Be able to communicate and understand the predominant language(s) of our guests 
• Must have a basic knowledge of dining room and service procedures and functions 
• Possess basic math skills and have the ability to handle money and operate a micros system  
• Be able to work in a standing position for long periods of time (up to 5 hours)
• Be able to safely lift and easily maneuver trays of food frequently weighing up to 20 to 25 pounds