NAM (North America) Claims TPA Manager

NAM (North America) Claims TPA Manager

At AIG, we are reimagining the way we help customers to manage risk. Join us as a NAM (North America) Claims TPA Manager to play your part in that transformation. It's an opportunity to grow your skills and experience as a valued member of the team.

This role will report to NAM Head of Claims TPA Management. This role is responsible to identify and mitigate AIG's risk related to third party claim administrators by ensuring effective control and oversight strategies are in place and consistently executed.

The position is the "go-to" source for the NAM business in relation to TPAs, through knowledge of the claims operational/technical processes and the AIG/TPA business relationships. The role requires the ability to balance the needs of multiple stakeholders, making sound decisions, utilizing your claims experience, judgment, and risk mitigation mindset. The role has ownership for key TPA performance outcomes for allocated TPAs, and day to day engagement and escalation resolution.

How You Will Create an Impact

• Lead TPA engagements for allocated TPAs to comply with AIG's Global Third-Party Risk Management Policy and Standards.
• Lead the governance oversight/management of allocated NAM TPAs.
• Work with Underwriting and Program Managers to secure renewals and new business opportunities for "unbundled business" through the use/approval of TPAs.
• Drive due diligence requirements for TPA onboarding to include onsite competency evaluations to ensure TPA meets AIG fitness requirements.
• Serve as an escalation point of contact for issue resolution that put the AIG customer/client experience at risk related to TPAs.
• Partner with designated business groups in the management of client File Transfers (TPA to TPA Transfers/AIG to TPA or TPA to AIG).
• Communicate and/or educate TPAs regarding applicable AIG claims procedures, protocols and claim handling expectations.
• Evaluation of TPA performance through onsite operational audits, coordination with AIG's technical claim audits and TPA key claim performance metrics.
• Drive TPA remediation activities/action plans as necessary to address poor performance.
• Lead relationships with allocated TPAs.
• Ensure accurate and timely responses / support to internal/external audits (PWC, State Regulatory, etc.)

What You'll Need to Succeed

• Bachelor's degree preferred.
• 10+ years of experience with TPA's in Commercial Claims Team Leadership/Management/Technical Claims Handling.
• Relationship/Partnership/Account management background a plus.
• Strong claims and claims operational background.
• Strong understanding of the insurance industry/market.
• A record of providing outstanding claim service and customer service experience.
• Excellent verbal and written communication skills with strong influencing communication skills.
• Experience in conflict resolution, or the ability to de-escalate tense situations - comfortable in a role that requires negotiation.
• Analytical skills, resourceful with the ability to search and find answers/market data as needed.
• Results oriented, and able to work well under pressure.
• Excellent organizational skills very flexible with moving from project to project while keeping track of progress.
• Proficiency with MS Office software, Excel and PowerPoint.

Ready to accelerate your career? We would love to hear from you.

Compensation for this position includes base salary and eligibility for a bonus in accordance with the terms of the applicable incentive plan. In addition, we're proud to offer a range of competitive benefits.