Housekeeper

Purpose of Position Room Attendant/Housekeeper is responsible for keeping guest rooms and public areas consistently clean and organized. Room attendants must have an eye for detail and maintain the hotel's standards of cleanliness. They create a warm welcoming environment where guests feel confident in the cleanliness of their room. Essential Functions Possess a positive and upbeat personality with a desire to deliver outstanding customer service and cleanliness to guests. Maintain a high level of professional appearance and demeanor, wearing the brand‑approved uniform and name tag as required. Maintain the highest level of confidentiality in all areas, giving guests the highest level of trust in housekeeping staff. Demonstrate a professional sense of urgency while in guest rooms and public spaces to provide a thoughtful guest experience promptly, consistently meeting budgeted goals for minutes per room. Clean and stock all guest rooms as assigned, including changing linens, replacing supplies, dusting, vacuuming, stocking supplies, emptying trash, removing used linens and room service items, cleaning bathrooms (toilets, tubs, sinks), polishing furniture, straightening furnishings, and appliances. Clean appliances and dishes if applicable. Keep Head Housekeeper informed of room status on a timely basis. Greet guests as you encounter them throughout the property. Take pride in your work, strictly adhering to all Federal, State, Local and Brand health, safety, and sanitary guidelines. Complete training in all areas of security, alcohol, and health and safety, ensuring that all OSHA, State, and Federal guidelines for chemical, fire, health, and safety are followed. Follow all safe chemical handling procedures according to the chemical manufacturer’s instructions. Keep workspace, storage rooms, housekeeping carts clean, well organized and stocked, including equipment such as vacuum cleaners. Work in an organized fashion following the step‑by‑step process. Observe the condition of furniture, walls, trim, carpet, and appliances; report all deficiencies following hotel policies. Keep lines of communication open within the housekeeping department. Participate in daily stand‑up meetings, housekeeping and all staff meetings. Adhere to key control guidelines. Assist in quarterly, spring, fall, and annual cleaning duties as assigned. Turn in lost and found items following company procedure. Assist in training new staff. Participate in and support a positive, enjoyable work environment. Hold an understanding of hotel products and services (e.g., food and beverage, recreation). Position Housekeeper Position Requirements Ability to communicate with hotel staff, guests, and management in a professional manner. Knowledge of the surrounding area and events. Ability to work a flexible schedule, including weekends and holidays. Read, write and speak English. Have an eye for detail. Ability to learn safety, emergency, and accident prevention policies and procedures. Neat, well‐groomed appearance, wearing the proper uniform and name tag when working (per brand standards). Accountability Housekeeping training completed within the acceptable time frame, as required by the brand. Maintain a high level of quality, service, and cleanliness. Have a thorough understanding of all shift duties. Clean rooms within the budgeted goals for minutes per occupied room. Communicate openly with direct supervisor. Experience or Training Required High school education. One year of hospitality experience (preferred). License or Certification Required Complete housekeeping training program within the brand required time frame. Marginal Job Functions Cleaning lobby and public areas as needed. Restocking storage rooms. Help with laundry, as needed. Deliver cribs, towels, or other items to guestrooms as requested. Perform light maintenance duties. Restock, inventory, and put away supplies when they are delivered. Physical Demands Stand, walk; use hands and fingers to handle or feel for long periods, up to eight hours at a time. Reach with hands and arms. Walk, navigate stairs regularly. Continuously repeat the same movements, including bending, stooping, kneeling, crouching, pulling, pushing, stretching. Understand the speech of other people, and speak clearly so others can understand. Read and see details. Lift up to 25 pounds occasionally, lift up to 50 pounds from time to time. Environmental Conditions The job is considered inside; employees will spend 75% or more of their time inside. Must be able to communicate well with others, effectively deal with guests and accept constructive criticism. Must be able to change activity frequently and cope with interruptions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Equal Employment Opportunity Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. #J-18808-Ljbffr