HVAC Service Technician (Mid to Senior Level)

Job Responsibilities

Maintain a high level of understanding of equipment capabilities and operations.

Able to troubleshoot and correctly diagnose electrical, control and mechanical failures and problems.

Understand and stay current on industry trends and changes.

Full E.P.A. certification required.

Demonstrate an ability to coordinate the overall resolution or multiple customer problems.

Maintain personal discipline and composure in the performance of multiple customer services.

Keep supervisor fully informed of work situations, which will impede your fulfillment of customer commitments.

Electrical circuit analysis capability.

Electrical and mechanical component analysis capability.

Refrigerant analysis capability.

Fluid dynamics familiarity.

Air dynamics familiarity.

Ability to accurately report problem situations.

Understand critical value of clients to Pacific Rim Mechanical and associates.

Maintain same day/return call service group policy.

Accept responsibility for correction of customer problems brought to your attention.

Maintain positive communications with all Pacific Rim Mechanical customers and potential customers to facilitate growth and opportunity.

Ability to stay organized for scheduling requirements.

Focus on assignment completion to ensure customer satisfaction and timely invoicing.

Ability to assist dispatcher with prioritizing.

Maintain professional quality information files for reference with supervisor on payroll, billing, projects, etc.

Communicate all project opportunities to service manager and projects sales representative.

Communicate and reschedule all incomplete work with PRM dispatcher.

Communicate situational information appropriate customer contact.