Assistant General Manager

Job Assistant Position

The GM Assistant is responsible for providing clerical and administrative support to the lead Community Manager(s). The GM Assistant is the liaison to the General Manager(s) and homeowners primarily, but will also occasionally interact with vendors, board members and committee members, as well as staff at the Associa Client Shared service Center (CSSC) and within the branch office.

Employment Type: Temporary - Part Time

Location: 29750 Willows Ave, Murrieta, CA 92563

Compensation: $50-$55 per hour; experience considered

Duties include but are not limited to:

• Field and respond promptly to the majority of homeowner inquiries via phone, e-mail, workorder, letter, and/or in person.
• Interact with vendors and assist with addressing emergency requests as necessary
• Update notes within homeowner accounts in C3 (Complete Control of Communities) of all conversations/correspondence with homeowner. Assist in preparing agendas, update management reports, and compile documents and copies for Board meeting packages.
• Prepare newsletters, flyers, and other various documents to inform homeowners of maintenance service or projects, activities, meetings, etc.
• Assist in preparing annual disclosure packages, annual meeting notifications, and annual financial statement packages for all homeowners and arrange bulk mailing of same within the time frames set by state statute or governing documents.
• Assist General Manager in monitoring corporate and client delinquency rates and collections process for account portfolio.
• Maintain property files and unit files.
• Assist General Manager with processing new homeowner welcome packets, if applicable.
• Assist General Manager with issuing of key fobs, pool passes and processing access keys.
• Assist General Manager with ARB (Architectural Review Board) application processing and perform on-site community inspections as necessary.
• Assist General Manager with requests for proposals, repair quotes, insurance notification lists.
• Assist General Manager with update of property fact sheets in C3.
• Assist lead General Manager in preparing homeowner CC&R violation letter and communicate results of hearings to homeowners within the time frames set by state statues or governing documents as needed.
• Assist homeowners with Associa corporate programs (website, portals, etc.) in accordance with General Manager direction, client enrollment, and local office protocol.
• Participate in Associa training including Associa University webinars, etc.
• While the list above is an extensive list of job responsibilities, it is expected that the individual in this position is hands on and flexible in performing, assisting, and/or supervising any necessary task that is requested by our client and/or the management agent.
• Other duties as assigned.

Requirements

• High School Diploma or GED Required
• Associates Degree Required
• Bachelor's Degree Preferred
• 0 - 3 years of Community Association experience
• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
• Knowledge of communities/property/real estate and homeowners associations.
• Knowledge of the role of the association board, the Community Association Manager, and how those roles interface with the requests of homeowners.
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.
• Knowledge of conflict resolution techniques at a proficient level.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Professional customer service skills.
• Self-motivated, proactive, detail oriented and a team player.
• Time management and time critical prioritization skills.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.