Financial Aid Counselor

About Us Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower over 50,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high‑impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university’s vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia. We are searching for talented people to join Kennesaw State University in our vision. Come Take Flight at KSU! Job Title Financial Aid Counselor Location Kennesaw, Georgia (Primary location for job responsibilities). Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144. Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060. Job Summary Responsible for processing financial aid for students by reviewing documents, evaluating eligibility and awarding various types of federal and state financial aid. Responsible for meeting with students and families to explain the financial aid process and answer questions regarding financial aid awards and required documents. Responsibilities Provide assistance to students and parents/guardians who are seeking and/or receiving financial aid. Advise students about financial aid eligibility, application procedures, available financial aid programs, educational costs, and financial management strategies, including loans, financing options, and other financial aid related matters. Counsel students and parents/guardians regarding financing an education at the University. Review student applications for accuracy and completeness. Ensure compliance with laws and regulations regarding financial aid. Respond to inquiries, research, and resolve issues related to transactions. Research and assist with issue resolution related to federal and state systems. Maintain appropriate documentation via data entry system (Campus Logic, NOLIJ, Banner, etc.). Participate in the development and maintenance of policies and procedures that impact the efficiency and quality of services provided. Required Qualifications Educational Requirements : Bachelor’s degree from an accredited institution of higher education. Required Experience : On‑the‑job training provided. Additional Preferred Qualifications : Working and tested knowledge of Banner (Ellucian) preferred. Preferred Educational Qualifications : An advanced degree from an accredited institution of higher education in a related field. Preferred Experience : Previous Financial Aid Office experience preferred. Previous Customer Service Experience Preferred: Experience working with student populations preferred. Salary & Benefits The salary range for this role begins at $19.60 per hour. Offers are based on relevant experience. Comprehensive benefits include Medical, Dental, Vision, 13 paid holidays, vacation, generous retirement plans, tuition waiver, wellness options, and more. Visit for more details. Abilities Able to deal with multiple tasks or projects at one time and prioritize based on importance. Demonstrates understanding and knowledge of financial aid at the federal, state and institutional levels. Working knowledge of and abides by the regulations of the Family Education Rights and Privacy Act (FERPA) and the Higher Education Act of 1965 as amended (HEA). Understanding of CPS, EDE, NSLDS, COD, Surfer. Maintains up‑to‑date knowledge of state and federal laws, rules and regulations pertaining to financial aid; attends seminars, conferences, workshops and other training sessions. Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, technology, organization, communication (verbal and written), time management, project management and presentation skills. Strong conflict management and resolution skills – specifically the ability to diffuse difficult, angry, or emotional situations with individuals. Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite, BANNER, NolijWeb, etc.). Strong attention to detail and follow‑up skills. Strong customer service skills and phone/email etiquette. USG Core Values The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at Equal Employment Opportunity Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community. For additional information on this policy, or to file a complaint under the provisions of this policy, students, employees, applicants for employment or admission or other third parties should contact the Office of Institutional Equity at English Building, Suite 225, View email address on click.appcast.io. Other Information This is not a supervisory position. This position does not have any financial responsibilities. This position will not be required to drive. This role is considered a position of trust. This position does not require a purchasing card (P‑Card). This position may travel 1% – 24% of the time. This position does not require security clearance. Background Check Credit Report Standard Enhanced Education Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility. All applicants are required to include professional references as part of their application process. Some positions may require additional job‑based screenings such as motor vehicle report, credit check, pre‑employment drug screening and/or verification of academic credentials. #J-18808-Ljbffr Inside Higher Ed