Technical Services Operations Supervisor - AZ

Purpose

The Operations Supervisor provides managerial and operational oversight of testing services (including personnel, staffing, scheduling, assignments, reviews, etc.) to meet client's Service Levels. The Operations Supervisor supervises and provides guidance and planning for Test Conductors and Autonomous Specialists.


Essential Functions*

• Onboarding new hires (including key set up, email access etc.).


• Ensure Personnel are trained in accordance with Train-the-Trainer (TTT) protocol, maintain training tracker/records, and provide training reports.


• Monitor and deliver test track observations.


• Manage inventory.


• Define and manage standard operating procedures/policies.


• Ensure clear coordination to meet client's Service Levels (including trouble shooting communications).


• Execute Weekly Business Reviews (WBRs).


• Responsible for site safety (e.g. testing in the field, site infrastructure, etc.)


• Ensure test priorities/deadlines/milestones are met and monitor efficiency metrics to meet client's Service Levels.


• Oversee testing activities to ensure efficient operations.


• Manage and facilitate site facility operations and infrastructure.


• Manage site test program execution to adhere to client defined test priorities and meet established deadlines.


• Improve processes and infrastructure through continuous process excellence to meet client's Service Levels.


• Ensure adequate staffing levels to meet client's Service Levels.


• Promote technical and operational excellence, and support TRC's and client's core values.


• Foster a positive, inclusive work environment and ensure adherence to Contractor's policies and adhere to client's specifications to meet the Service Levels.

• Manage client 6S organizational requirements and author best practices documentation for Testing Services

*TRC Inc. is an equal employment opportunity employer and is willing to make a change or adjustment to a job or work environment that allows a qualified individual with a disability to satisfactorily perform the essential functions of a particular job.

**Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.


Other Duties and Responsibilities (Non-Essential Functions)

• Completion of client support in a timely, error-free, and competitive manner


• Provide mentor & development support to TC and AS staff.


• Support and train TC and AS staff on troubleshooting techniques.


• Support and provide process improvements with the Area Management Team.


• Support TRC Inc.'s Quality and EH&S (Environmental, Health, and Safety) efforts

Qualifications

• High school diploma required with seven years practical experience


• Past supervisory experience preferred


• Technical experience in field of supervision


• Proficient in the use of Microsoft and Google document suites/programs


• Excellent overall computer skills


• High level verbal and written communication skills


• High level organizational skills


• Ability to maintain a high level of self-motivation


• Observed leadership skills


• Ability to complete and pass all internal, position specific job and safety trainings required


• Valid state DMV issued or valid foreign country issued driver's license

Working conditions

• May be exposed to temperatures below 0 degrees and above 95 degrees


• May be exposed to inclement weather


• May be exposed to working in enclosed or restrictive areas


• May be exposed to hazardous chemicals, such as gas, oil and paint


• Standard office, climate controlled environment

Physical requirements

• Capable of positioning one's self into bending, stretching, climbing, or awkward positions


• Must be able to remain in a stationary position for an extended period of time


• Ability to operate a computer and other office equipment


• Ability to communicate with customers and co-workers

Disclaimer

It is the policy of TRC Inc. to provide equal opportunity in all areas of employment practices, without regard to race, color, caste, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, citizenship, physical or mental disability, medical condition (including cancer and genetic conditions), genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, age (40 years and over), sexual orientation, veteran or military status, medical leave or other types of protected leave (requesting or approved for leave under the Family and Medical Leave Act), domestic violence victim status, political affiliation, and any other characteristic protected by state or federal anti-discrimination law covering employment.