Retail Banker II (Clarendon-Wilson)

Retail Banker II Location: Arlington, Virginia, United States of America Hours: 40 hours per week Pay: $24.75 – $34.00 USD per hour (subject to candidate experience, skill level and business needs) Job Description The Retail Banker II is a customer liaison who delivers TD’s Brand promise by providing financial expertise and consultative advice. The role focuses on building relationships, recommending solutions, and driving customer satisfaction and sales in a fast‑paced retail environment. Key Responsibilities Serve as the subject‑matter expert on TD’s personal and business banking products, policies, and procedures. Conduct product recommendations based on customers’ needs and life events. Build and nurture customer relationships through active listening and proactive outreach. Utilize Customer Relationship Management tools to identify and promote solutions and lead‑focused outbound sales activities. Resolve customer issues and errors independently, escalating only when necessary. Evaluate and solve problems using established precedents or procedures. Participate in customer outreach and advisory activities to deliver exceptional service. Perform teller transactions (check cashing, deposits, transfers, withdrawals) upon hire and maintain vigilance for fraud mitigation. Effectively communicate complex information to team members and customers alike. Provide community financial education, including class facilitation and notary services when required. Education & Experience High School Diploma or GED required; Associate’s Degree preferred. Minimum 2 years of customer-facing or sales experience (Teller experience is preferred). Cross‑training to handle customer transactions upon hire. Active NMLS registration required. Notary License preferred. Core Skills & Qualifications Superior customer service skills with a focus on consultative selling. Strong organizational ability to manage multiple tasks in a fast‑paced environment. Excellent communication skills—concise, clear, and consistent. Demonstrated problem‑solving, scheduling, and prioritization abilities. Advanced proficiency in Microsoft Office. Ability to work independently and meet deadlines. Knowledge of self‑service banking options and digital channels. Benefits & Compensation Competitive base salary with potential to progress within the specified range. Eligibility for variable compensation, incentive awards, and performance bonuses. Health, dental, vision and life insurance plans. Retirement savings plan with employer contribution. Paid time off (Vacation PTO, Flex PTO, Holiday PTO). Banking benefits and discounts for employees. Professional development and training opportunities. Equal Opportunity & Reasonable Accommodation TD Bank is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran, or any other characteristic protected under applicable law. Applicants with disabilities who require reasonable accommodations to complete the application process should email TD Bank US Workplace Accommodations Program at View email address on click.appcast.io . Physical Requirements Capacity to sit, stand, walk, and handle routine office tasks while operating standard office equipment. Occasional lifting (under 25 lbs.) and reaching overhead or forward. Ability to concentrate for extended periods and respond to routine work tasks without restriction. #J-18808-Ljbffr TD Bank, N.A.