Store Associate

Job Description

Job Description

Position Overview

The Store Associate is responsible for supporting the day-to-day operations of the store by ensuring accurate product handling, excellent customer service, and safe, efficient operations. This role requires strong organizational skills, attention to detail, and ideally epoxy-related product knowledge. The Store Associate plays a critical role in both in-store contractor support and online order fulfillment, contributing directly to the success of store operations.

Key Responsibilities

• Report directly to the Store Manager and support daily operational needs.

• Perform daily store duties, including customer support, stocking incoming product, unloading deliveries, and maintaining facility cleanliness.

• Accurately process order entry and provide outstanding customer service to contractors and walk-in customers.

• Ensure efficient and accurate receiving, storing, and shipping of products.

• Monitor inventory levels, perform regular audits, and maintain records using store management systems.

• Collaborate with the E-commerce team to fulfill online orders in a timely and accurate manner.

• Safely operate and learn all store equipment; enforce safety protocols and ensure OSHA compliance.

• Coordinate with other departments to meet customer demands and resolve issues.

• Identify process improvement opportunities and contribute to operational efficiency initiatives.

• Provide customer-facing support by assisting contractors with purchases and product inquiries.

• Always ensure store cleanliness inside the store and outside.