Bilingual Customer Service Representative - Call Center

Job Description

Job Description

Description:

Bilingual Customer Service Representative– Call Center (English/Spanish)

Location: Booneville, MS and surrounding areas

Schedule: Hybrid options available

Live to the MAXX—and help make it happen! At MaxxSouth Broadband, we’re committed to connecting people to what matters most—fast, reliable internet, advanced TV and voice services, and unwavering local customer care.

We are looking for an enthusiastic and detail-oriented bilingual (English/Spanish) Customer Service Representative who excels at helping others, solving problems, and delivering exceptional service. In this role, you’ll support residential customers by efficiently resolving billing and general inquiries with accuracy and efficiency. You’ll also identify opportunities to promote our products and services, ensuring every interaction delivers a positive and meaningful experience—especially for our Spanish-speaking and Hispanic communities.

What You’ll Do:

• Assist English and Spanish speaking customers with billing, account questions, and service inquiries.
• Present personalized recommendations on products and technology solutions that best fit customer needs.
• Provide first-call resolution for general inquiries about products, services, and company information.
• Promote and upsell company services to existing customers. Promote and upsell MaxxSouth services to new and existing customers, while fostering customer retention through excellent service and in-depth product knowledge.
• Always maintain confidentiality of customer information.
• Attend monthly training sessions and team meetings.
• Create positive, memorable customer experiences and make real connections with our diverse customer base

We’re looking for someone who is:

• Fluent in English and Spanish (spoken and written) -required.
• High School Diploma, G.E.D. or equivalent -required.
• Experience in customer service -required (call center experience a plus).
• Comfortable using computers and navigating multiple systems, with strong keyboard and computer skills -required.
• Detail-oriented with strong accuracy in your work -required.

Why MaxxSouth Broadband?

• Become part of a locally rooted team delivering the fastest fiber speeds in the region, that prides itself on 100% local, 24/7 customer care.
• Grow your career in a fast-growing technology company with a people-first environment where connectivity means community.
• Get access to opportunities for professional growth, hands-on training and certification support.
• Gain the opportunity to work with cutting-edge technology and explore our competitive compensation and benefits package.

Expected pay is $15-$16/hour including commission.

Apply Today!