DIR - ASSESSMENT/REFERRAL BH

Director Of Intake And Assessment

Windsor Laurelwood Center is seeking a talented and dynamic Director of Intake and Assessment to join our team of dedicated healthcare professionals! For over 100 years, Windsor Laurelwood has provided high-quality behavioral health and substance abuse treatment services to adults, adolescents, and children. Our multidisciplinary treatment team includes board-certified psychiatrists, psychologists, registered nurses, licensed social workers, case managers, milieu and activity therapists. Our patients bring with them many different clinical challenges and high acuity illnesses that require specific and individualized care. We balance our busy work environment with a strong commitment to teamwork that makes Windsor Laurelwood a challenging, yet fun place to work. While taking care of our patients, we also strive to take care of each other. Our hospital has a strong, seasoned leadership team, with mentoring and coaching opportunities available to professionals interested in growing their career in the mental health industry.

Position Summary: The Director of Intake and Assessment is accountable for directing the Assessment and Referral activities at the facility. This position provides direction to staff of Assessment and Referral Counselors in the provision of psychiatric assessment services, including clinical evaluations, crisis intervention and referrals. This position interfaces closely with the medical staff, other department heads and administration, treatment team, external case managers, managed care organizations and functions as a liaison with other hospital departments.

Job Duties/Responsibilities:

• Directs the screening of potential patients for admission into the program and initiate the integrated assessment process.
• Assists administration, physicians and clinical staff in the assessment of pending admits to determine appropriateness of level of care and communicates pending admissions to the Nursing Department.
• Uses the approved admission criteria and make decisions concerning the level of care for treatment using the least restrictive level appropriate.
• The plan for episode of care is initiated at admission to all levels of care.
• Monitors all intake/reservation information calls during normal business hours and prepares appropriate internal forms.
• Functions as a liaison between physicians and families, coordinates with transportation services and other mental health facilities to organize the admission procedures.
• Plans, coordinates and evaluates direct and indirect facility assessments and patient admissions.
• Ensures that all vital patient assessment information is referred accurately to the attending physicians, and that patient historical information obtained is complete to facilitate an accurate determination for the appropriate level of care.
• Communicates with external reviewers and referral sources through implementation of the R.A.P process and conduct all required external reviews and maintain documentation of all such interaction.
• Ensures that third-party payors are notified of, or participate in, decisions about appropriate transitions between levels of care.
• Coordinates activities to provide the community with resources and referrals.
• Prepares monthly statistics for the marketing and administrative departments.
• Prepares morning meeting reports to communicate pertinent census information, referral sources, pending admissions and follow-up action pending admissions, pending discharges and nature of discharge.
• Coordinates with PAT assessments of all patients who are potential involuntary admissions.
• Provides guidance to community resources available to person inappropriate or unavailable for admission but who are requiring further guidance and referrals.
• Maintains records of temporary privileges for all physicians, psychiatrists, psychologists, and allied health professionals and coordinates staffing privileges with Medical Staff Coordinator and Medical Director.

Professional Collaboration:

• Provides services to current referral sources to assure their satisfaction and continued associations.
• Allocates and coordinate program resources for marketing and referral development activities.
• Provides education, support and recognition to staff participating in referral development activities.
• Collaborates with the Director of Business Development to develop, implement and monitor a target marketing plan for the program.
• Provides for guest relations and ensure the appearance of the facility and manner in which program staff communicate with patients, families, referral sources and fellow staff is effective and professional.
• Ensures the implementation of an ongoing system of program orientation for patients, families and professionals and others.

Leadership:

• Engage and Inspire Create an environment in which people do their best work
• Build Talent Utilize established interviewing and selection processes to select the right people for the right job and the right time.
• Coach and Develop Others Utilize a systematic approach to coaching which includes setting goals and expectations; creating a learning environment and providing continuous feedback.
• Manage Conflict Address and resolve conflict directly and constructively
• Functional Knowledge Proficient in specialized technical knowledge of discipline / specialty area; demonstrate knowledge of Joint Commission standards and other related regulatory and/or quality agencies.
• Quality and Process Improvement Focus on quality, patient/employee safety and error reduction; applies best practices by continuously improving services, methods or approaches.
• Manage Resources - Actively utilize functional resources (internal and external agencies, UHS, etc.) in developing creative solutions to address problems
• Manage Change Respond to new regulations, changing economic conditions, hospital staffing, external environment, etc.
• Communication and Relationship Building Effectively communicate at all levels; able to build credibility with professionals, physicians, healthcare professionals and constituents within the community.

Benefit Highlights:

• Challenging and rewarding work environment
• Competitive Compensation
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• SoFi Student Loan Refinancing Program
• Career development opportunities within UHS and its 300+ Subsidiaries

Education: Master's Degree from an accredited college or university in social work, psychology, counseling, mental health, nursing, or related field.

Experience: A minimum of five (5) years direct clinical experience in a psychiatric or mental health setting desirable. Working knowledge of the mental health field and experience in clinical interviewing, patient assessment, family treatment, treatment planning, communicating with external review organizations or comparable entities and working effectively with people of diverse backgrounds.

Licensure: RN, PCC, LISW or other applicable license is preferred.

Additional Requirements: Trained in non-violent crisis intervention training and CPR prior to accepting independent assignment or released from orientation.

One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $11.6 billion in 2020. In 2021, UHS was again recognized as one of the World's Most Admired Companies by Fortune; in 2020, ranked #281 on the Fortune 500; and listed #330 in Forbes ranking of U.S.' Largest Public Companies. Headquartered in King of Prussia, PA, UHS has 89,000 employees and through its subsidiaries operates 26 acute care hospitals, 334 behavioral health facilities, 39 outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 38 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom.