Property Manager

Job Description

Job Description

Summary: Perform all property management and client related responsibilities for all assigned properties as detailed below. Supervise assigned residential properties, averaging 125 units with 400 tenants. Address accommodation needs, mediate tenant conflicts, imposes guidelines, rules, and regulations with all tenants.

Why Work for SMOC?

• Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
• Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
• Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.
• 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
• Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
• Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

Primary Responsibilities:

• Work with other Housing Department Staff, including the Maintenance Department to ensure that all assigned properties are safe, presentable and meet all regulatory or contractual requirements.
• Manages and supervises the administration, improvement, maintenance, and general operations of residential properties.
• Where applicable, complete all necessary intakes from various resources and contracts from the assigned portfolio of properties.
• In coordination with Case Management staff, determine applicant appropriateness for each specific residence including specific entry requirements. Review leases, funding sources, verify income, CORI approvals and other needed tasks.
• Ensure that all assigned housing units are full utilized, that rent collection goals are met, security deposits are obtained, vacancies are minimized and bad debt targets are achieved.
• Prepare for and conduct property audits or inspections as required, including but not limited to audits with the funder, housing inspections related to life safety, tenant files, and fair housing laws.
• Work in conjunction with assigned maintenance staff on scheduling and coordinating general upkeep, major repairs, remodeling, or construction projects. Provide recommendations for needed capital repairs and projects.
• Attend regularly scheduled property performance review and status meetings. Develops and implements strategies to improve property operational and financial performance.
• Works with law enforcement/local authorities and appears in Housing Court as needed.
• Working with Case Managers as needed, to qualify potential program participants to ensure documentation completeness for housing.
• Identify, qualify, recruit and train potential Resident Managers while involving Case Managers in the process as needed.
• Where appropriate, conduct house meetings, focusing on maintenance, upkeep of the building, and general house issues. Involve the Case Manager(s) as needed.
• Ensure operational readiness for any newly assigned properties.
• Responsible for collaborating with the Case Manager to ensure all necessary funder reports are completed and submitted on time.
• Shows properties, explains terms of occupancy, and provides information about the community to prospective tenants.
• Coordinate the eviction process including notices and necessary documentation.
• Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
• Attend & participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas.
• Maintain confidentiality of client, employee, and agency information in accordance with federal and state laws as well as funding requirements.
• Ensure compliance with program/department, agency and/or funding requirements, as well as SMOC policies & procedures.
• Conduct Housing Quality Standard inspections at time of move-in for annual recertification or as needed.
• Other duties as assigned.

Knowledge and Skill Requirements:

• Bachelor’s Degree or equivalent of four years related experience.
• PMC certification preferred, but not required.
• Previous property management experience and experience working with the homeless or disadvantaged population.
• Knowledge on local housing laws, rules, and regulations.
• Strong organizational and planning skills as well as excellent written and verbal communication skills.
• Ability to work both independently and in a strong team environment.
• Must have a valid driver’s license, reliable transportation and meet insurance standards.
• Working knowledge of computers including Microsoft Computer Application.
• Experience with Property Management Systems like Yardi, RealPage, AppFolio and other PM Software Systems is preferred.

Organizational Relationship: Directly reports to the Regional Property Management Supervisor.

Physical Requirement: Must have the ability to ascend and descend stairs as many of our properties are residential and do not have elevators. Lift and transport various items up to 35 lbs. The employee may be required to bend, kneel, stoop, sit or stand on a frequent basis and for extended periods of time. Must be able to drive a vehicle and make frequent stops. Local travel to assigned properties is required.

Working Conditions: Availability for emergency situations on nights and weekends can be needed. As part of the responsibilities of this position, the Property Manager will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.

Hybrid Work Option: Hybrid work is permissible in some positions at SMOC depending on the key functions and responsibilities. The Property Manager position is eligible to work from home 0-20% of the week in scheduling coordination with the department manager.