IT Support Technician

About the job IT Support Technician


Job Overview

!!! IMPORTANT !!!

Please do not apply if you cannot communicate in Japanese.

Business-level of Japanese language skill is A MUST.

We are seeking an experienced IT Support Technician to join our IT infrastructure team in Torrance, California. This position is ideal for a hands-on engineer with strong experience across Windows Server, enterprise networking, virtualization, cloud infrastructure, and Microsoft 365. The candidate will be responsible for designing, implementing, maintaining, troubleshooting, and supporting IT infrastructure for enterprise customers.

Key Responsibilities

Network Infrastructure

• Design, configure, maintain, and troubleshoot enterprise network environments.
• Create and maintain network diagrams, configuration records, and operational documentation.

Server & Virtualization

• Design, implement, maintain, and troubleshoot Windows Server environments
• Administer and support Microsoft Active Directory, Group Policy, DNS, DHCP, and related identity services.
• Implement and maintain virtualization platforms

Azure / Microsoft 365

• Design, implement, maintain, and troubleshoot cloud infrastructure and Microsoft cloud services.
• Administer and support Microsoft Entra ID including Intune and o365 environments

Technical Support, Projects & Operations

• Provide hands-on technical support for enterprise customers in both Japanese and English.
• Provide remote and on-site technical support.
• Monitor systems and infrastructure to maintain high availability, reliability, performance, and security.
• Participate in infrastructure migration, upgrade, deployment, and implementation projects.
• Create and maintain system documentation, implementation procedures, configuration records, and operational documentation.
• Coordinate with customers, vendors, cloud providers, and other IT personnel for troubleshooting and project implementation.
• Participate in an on-call rotation and perform after-hours or weekend work when required for maintenance, outages, or critical incidents.

Skills

• Microsoft Azure hands-on experience.
• Microsoft Intune / endpoint management experience.
• Experience with hybrid on-premises and Microsoft cloud environments.
• Experience with enterprise backup and disaster recovery solutions.
• PowerShell scripting experience.
• Experience supporting multi-site enterprise networks with Cisco, Meraki, FortiGate or equivalent technologies.
• Experience with SD-WAN, wireless, site-to-site VPN, and remote-access VPN technologies.

Join us in this exciting opportunity to contribute to innovative projects while advancing your career as a Server Engineer!

Pay: From $38.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Relocation assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Compensation Package:

• Bonus opportunities
• Yearly pay

Experience:

• Systems engineering: 3 years (Required)
• Azure: 3 years (Required)

Language:

• Japanese (Required)