Desktop Support Specialist

Providing exceptional customer service and technical support, the full-time Desktop Support Specialist will assist students, faculty, and staff with hardware and software issues, manage device lifecycles, and collaborate with various IT teams both in-person and remotely. Key responsibilities: Deliver in-person and remote support for hardware, software, and connectivity issues while managing incidents through the university ticketing system Configure, deploy, and maintain university-owned technology, ensuring accurate inventory and lifecycle management Create and update technical documentation, analyze support trends, and identify opportunities for process improvements Required qualifications: Bachelor's degree from an accredited college or university, or equivalent combination of education and experience Two years of experience providing customer service and technical support in an IT environment Experience troubleshooting and supporting Windows 11, Microsoft O365, macOS, Android, and iPadOS Experience with Microsoft Entra ID, Active Directory, Intune, Jamf, or similar endpoint management platforms Proficiency in supporting computer hardware, printers, peripherals, and user accounts