Operations Support Specialist

Operations Support Specialist – HR & Payroll

Are you looking for a career with an industry leader that drives the future of energy-efficient insulation and building material products? At TruTeam, you will be part of a diverse and inclusive team that reflects our values of integrity and innovation by delivering solutions that make a difference in the communities we serve. Here, you are part of a company that rewards your contributions and encourages you to take ownership of your career.

We are looking for a dependable, organized, and people-focused Operations Support Specialist to support our branch with payroll, employee relations, onboarding, compliance, and day-to-day HR administration.

This role will serve as a central point of contact for employees who need help understanding payroll, timesheets, per diem, benefit eligibility, incentives, and other employment-related questions. The right person will be approachable, detail-oriented, confidential, and able to follow through without being chased.

Key Responsibilities:

• Serve as a central support contact for employee questions related to payroll, timesheets, per diem, benefits eligibility, 401(k), incentives, and general HR processes
• Review and support accurate timesheet tracking, time and attendance records, per diem calculations, and payroll-related documentation
• Assist with recruiting, onboarding, employee paperwork, and new hire coordination
• Track employee incentives, reimbursement requests, eligibility timelines, and required follow-up items
• Coordinate annual reviews, employee follow-ups, DOT physicals, fit testing, and compliance-related scheduling
• Support certified payroll and other required payroll/compliance documentation
• Maintain organized and confidential employee records
• Communicate clearly with employees, management, and corporate support teams
• Help improve follow-through, communication, and consistency across branch employee processes

Ideal Candidate:

• Strong attention to detail and accuracy
• Comfortable working with payroll, employee records, and confidential information
• Clear, professional, and approachable communication style
• Able to explain payroll and benefit-related questions in a calm, helpful manner
• Highly organized and able to manage deadlines, follow-ups, and multiple priorities
• Proactive, dependable, and willing to take ownership of assigned responsibilities
• Prior payroll, HR, administrative, or office management experience preferred

Qualifications:

• High school diploma or GED required
• 1–3 years of administrative, payroll, HR support, or related experience preferred
• Proficiency with computer systems, email, Microsoft Office, and basic data entry
• Construction, trades, or service-industry experience is a plus

About the Role:

This is a key support position within a busy branch environment. Success in this role requires accuracy, confidentiality, responsiveness, and a genuine desire to help employees while keeping important payroll and HR processes organized.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Compensation Range:

$13.00 - $30.00

The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.

TopBuild Corp. (NYSE: BLD) is the leading installer and distributor of insulation and building material services nationwide. TruTeam is part of the TopBuild family of companies, which comprises of approximately over 450 branch locations across the United States and Canada. As a company, we actively engage in corporate social responsibility through our commitment to Environmental, Social, and Governance (ESG) practices. Additionally, we prioritize diversity and inclusion in our organization. If this interests you, we encourage you to join our company and find a variety of career opportunities awaiting you!

TopBuild Corp. is an equal opportunity employer (EOE), this includes protected Veterans/Disability. The employee must be able to perform the essential functions of the position. Upon request and absent undue hardship, reasonable accommodation will be offered to enable employees with disabilities to perform the essential functions of the job.