Store Manager

Job Objectives Manages the operation of a Walgreen store. Improves store sales, profitability and image through proper merchandising, protection of store assets, the selection, training and development of team members, and modeling and delivering a distinctive and delightful customer and patient experience. Customer Experience Monitors and analyzes the customer service provided by team members. Offers reminders, training, and encouragement, and develops action plans for improvement in both retail and pharmacy. Greets customers and clinic patients, and offers assistance with products and services. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer and patient experience, including interpersonal habits and Walgreens service traits. Resolves customer complaints and helps respond to customers’ special needs. Operations Supervises operation of the store and pharmacy, including opening/closing, changing shifts, task delegation and scheduling team members. Supervises the control of the store money including register counts, withdrawals from bank, armored car pickups, safe deposits, change orders and oversees all aspects of bookkeeping. Supervises merchandising by planning and implementing sets and resets and revisions of basic department and end stands, display tables, and promotional space, using multiple discount pricing, signs, advertising, promotional items, seasonality etc. Analyzes inventory trends and supervises inventory management, including ordering items, keeping stock, liquidating stock and leveraging company resources to avoid outs and overstock. Supervises receiving, stocking, pricing, returning, and transferring of merchandise. Ensures execution of District Manager operational feedback. Implements store organization through proper hiring and placement, scheduling of work assignments and delegation. Ensures that store/grounds are clean and presentable; manages repair and maintenance; responds to emergencies. Manages operations of assigned location with strict compliance to applicable laws and regulations, including sale of alcohol, tobacco, fresh food and pharmacy products. Ensures staff has working knowledge of all computer and technology systems and software; responds to all system problems by contacting IT support. Complies with all company policies and procedures and maintains respectful relationships with coworkers. Completes special assignments and other tasks as assigned. Daily Planning and Execution Assigns daily operational responsibilities and tasks and sets expectations for store team members and assistant managers. Business Performance Management Analyzes financial and performance data; develops action plans to increase sales and control costs. Reviews KPIs daily and prepares to discuss with district management. Reviews and analyzes asset protection data and implements action plans to reduce loss. Analyzes pharmacy performance indicators and works with the pharmacy manager to enhance performance, including providing support during busy periods. Analyzes performance indicators of the clinic and works with the Clinic Coordinator or Manager to ensure performance and support. Business Planning Identifies sales opportunities to ensure growth and performance of the store and pharmacy. Manages inventory levels through ordering, keeping stock, liquidating stock, anticipating fast‑selling items and seasonal changes. People and Performance Management Manages team member performance by assigning responsibilities, setting goals and expectations, observing performance, providing feedback and recognition; manages employee career progression. Monitors and ensures timely completion of required training programs for all team members. Makes hiring, promotion and termination decisions. Addresses disciplinary issues and engages with Employee Relations and Human Resources as appropriate. Develops employee performance plans and follows up accordingly. Monitors and approves team member compensation. Promotes teamwork and motivates team members by establishing expectations, tracking results, sharing enthusiasm and vision. Ensures compliance with all corporate policies, employment laws and treats all team members fairly. Communicates regularly with team members through one‑on‑one discussions, group meetings, soliciting input, answering questions and ensuring open communication. Training and Personal Development Participates in company and on‑the‑job training and attends training requested by District Management and corporate, including Walgreens School of Operations completion within six months as a Store Manager. Follows performance improvement plans offered by District Manager. Obtains pharmacy technician registration/licensure as required by state and pursues PTCB or ExCPT certification as required. Seeks self‑development by monitoring own performance, setting high personal standards and learning about retail, management and pharmacy practices. Communications Serves as liaison between district, corporate and the store to provide communication channel, respond to requests, give feedback and implement initiatives. Conducts community outreach (e.g., speaks with community members, physicians). Assists District Manager in planning and attending community events. Basic Qualifications Bachelor’s degree and 3 years retail management experience OR high school diploma/GED and 5 years retail management experience. Licensed pharmacy technician as required by state OR pharmacy assistant in WA state OR licensed RPh within 12 months of store manager start date. Willingness to work flexible schedule including extended days, evenings and weekends. Preferred Qualifications Bachelor’s degree. PTCB or ExCPT certification. Three years retail management experience, including supervising others and assigning work. Licensed pharmacy technician or similar as required by state. We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability and veterans. This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $50,000 - $120,000. The actual salary within this range that you will be offered will depend on a variety of factors including geography, skills, experience and other relevant factors. This role will remain open until filled. To review benefits, please visit jobs.walgreens.com/benefits. If you are applying on a job board or cannot click the link, copy and paste the URL into your browser. #J-18808-Ljbffr